[Resolved]  Samsung — Avoid this company at all costs

The air conditioner machine was purchased on 09th 0f may 2013 from Mittal Electronic, Rishra, Hoogly (WB). The description of A.C machine is AR18FC3UAUQ.
Since last five days the A.C machine was not creating any cool atmosphere and when we made a complain (Ref no [protected]) the engineer comes at 6 pm at my absence and closed the call by giving the reason that there is no gas in the machine and when we asked him about the cleaning of outer unit on phone he replied that he can not reach the place where the outer unit is placed.

Thus my complain is how a complain is closed when the problem is as it is and who will service the product within the warranty/guarantee period and how