[Resolved]  Samsung — Bad bad experience from Samsung

Address:

Kottayam, Kerala

I have purchased a Samsung refrigerator on September 2011. Three months back its cooling effect lost and I contacted Samsung authorized service center at kottayam, Kerala. One representative came to my home and checked the issue. He told its the issue with the heater and he replaced that heater with another after a two week. But still cooling issue was there. Then he told he ordered a new heater and will replace once it arrive. They didn't respond to me for the next one month. After that he told new heater arrived and will come to home and replace. But nobody came for next 1 and 1/2 month. I went their service center office MORE THAN 10 TIME, each time they told me next day they will come. All these periods I cant use my refrigerator. At last yesterday he came to home and replaced with new heater and i paid Rs. 1008 for new heater and service charge. But still there is no cooling!!! I called him and he came today and told that its compressor is not working, and he told that may be it happened because is was off for last 3 months. WHO IS RESPONSIBLE FOR THIS?? am I ??? He told even the Compressor is in warranty period, I should pay the amount for fill the gas in compressor and its around Rs. 3500!!! Its really sad such an irresponsibility from a company like Samsung. I hope a positive response from your side