[Resolved] Samsung — bad behaviour from service centre

Afsal Nazeem

from Idukki, Kerala

Address:

Thiruvananthapuram, Kerala, 695102

My phone become complaint and when i took my phone to service. First they behaviour very badly to me and not trying to solving my complaint. I took my phone to kazhakuttam samsung service centre. When i give my phone to check the complaint.. First of all they are not willing to check the phone latterly they took the phone and look for 2minute and handled the phone to me and says take the phone to nath communication... But they say it will take more than 2weeks. They are suggested me to buy another phone.. If this type of reaction by the customer service centre.. Then what is the meaning of running this customer service centre. What should i want to do with my phone

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Dec 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd