[Resolved]  Samsung — Bad Business game by samsung to indian -Faulty motherboard in all M series phone after update

Address:

Gurgaon Sector 43, Gurgaon, Delhi.

Service request no:[protected], I purchased a Samsung Galaxy M31s phone in 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre bareilly) and they told me that the motherboard needs to be replaced which cost 8000 rs. I am writing to you about the restart and hang issue that is occurring in all M series phones after the update and samsung also know that they are using scrap material in all M series phone and its also safety concern of all people. samsung suspicious in this case as all M series got mother board issue after update from samsung and samsung using this as bad business game as ultimately u have to purchase new phone or pay half of amount for mother board which is bad game with india consumer by samsung.

I am suspicious that Samsung is knowingly sending out updates that are causing this problem. It seems unlikely that this issue would occur in all M series phones after the update if it was not a problem with the update itself. I am also concerned that Samsung is aware of this problem and is not doing anything to fix it.

In addition to the restart and hang issue, I am also concerned about the motherboard issue that is common in M series phones. After 2-3 years o[censored]se, the motherboard in these phones often fails, which renders the phone unusable. This is a major problem, as it forces customers to buy a new phone even though their old phone is still in good condition.

I am very disappointed with Samsung's handling of these issues. I feel that the company is not taking responsibility for its mistakes and is instead putting the burden on its customers. I am also concerned that Samsung is not doing enough to fix these problems.