[Resolved]  Samsung — Bad Service from Samsung Service center and told Lie from Customer care Operative

Address:

Hyderabad, Andhra Pradesh

I bought Samsung galaxy grand quattro. I had some problem with LCD but It was in good position o[censored]se I was using it and touch screen was working very fine then I submitted my phone on 16 Nov at Tirumala Communications Samsung service center. Kukatpally PIN 500072, Phone:[protected]. At time of submission they said that there are only LCD problem and approx charge will be within 4000. as written in attached receipt. They didn''''''''t said a word about touch screen because It was working very fine in front of him.(Raghu at counter no. 1) After few days I got call from Service center that new LCD is not working with touch screen so I have to pay more. Then in this regard I submitted request here. then I got call from Neha on 22 Nov. She referred to some senior Pramod singh who called me on 23 Nov. in eve. He take Anand[Lier] from service center in conference call. then Anand said that when phone was submitted complete screen was black and it was in no position o[censored]se. I said when phone was submitted I used this and only few percent LCD was black. then Pramod said me to give him some proof. I said I can prove it but phone should be repaired. Pramod said the you get phone repaired and tell again after you got some proof. that when phone was submitted It was in position o[censored]se. and touch screen was working . Then I paid 7196 Rs. and repaired phone. Now watch this video http://www.youtube.com/watch?v=FnapTEt4ik0 In that first I shown IMEI no. of my phone. which you can match with receipt. and after that history of chrome, whatsapp, call history and messages as proof that phone was used on 16th november till last call at 6:15 PM. as you know service center stop tokens after 6. So when I last called I already got token. Pramod said satisfactory solution will be provided . But few days earlier he call me and first he try to denies that my proof is wrong and it can be made after that he accept that the phone was in working position he said he cann''t do anything then I want to ask why he told lie before ????????????