Samsung — BEWARE MISLEADING/FRAUD

Address:

New Delhi, Delhi

I am Amit Solanki and I am writing in regard to a very sorry situation that has just been arised with me.I have been one of the oldest customers of Samsung for the past 20 years but now I am completely fed up with the services provided by you. The incident happened like that, I gave one of my Samsung S4 phones to your service station(ASHOK VIHAR, NEW DELHI) for repairing as there was a problem with the screen. I paid 10 K for the same. I was given a guarantee for 1 month but to my surprise it got damaged after a couple of days only. When I complained to this, I was told straightaway that you have to pay for it again as it is your fault. See, I am by profession a Doctor not an uneducated person. I know where my fault is and where not. When it was my fault I took it in a positive way, paid whatever I was asked for.But now, when I know its not my fault its actually a shame that you people are diverting from your commitments. To be very frank, there is a huge difference between the services of Apple/ Sony and Samsung. If you can disappoint such an old customer of yours, it is actually very sad. So, we now onwards have to switch to other brands like Apple or Sony(in case of Android) since money is not a constraint for us. Now, you have made me even realise that Samsung doesn't even provide original parts. I would surely never recommend your brand to anybody else if this situation persists and if you can't resolve this issue of mine. i will let other person know about this fraud or misleading which is happening under name of samsung. So. if possible look into the matter and do the needful else nobody would ever trust your commitments. the invoice given by service centre with 1 month warranty in attachment.