[Resolved]  Samsung — Brand new flip 6 which is hardly a month old is spoilt and company would not give replacement

Address: mumbai

I bought this brand new flip 6 phone on 20/07/2024. suddenly yesterday the phone display stopped working. when i called the store they told me to go lamington road. i went there an met the manger Mr. Krishna said we can give you a phone on stand by and repair this.
my point is if i am buying a phone which is barely a month old and worth over lakh rupee...why should i have to repair within a month which means there is genuinely some problem or glitch with the phone.
i called the service Centre and spoke to a girl named pooja and said please refund to which she said its not possible...i said at least give a replacement and she said not possible...
A company like SAMSUNG this is not expected...not when the client is paying so much money...how can i use a repaired phone in one month...it will definitely not last for more than a year and after a year they will say no warranty also

Is it worth paying for Samsung if this is how the customer service is?

SAMSUNG REPAIR BILL NUMBER : [protected]
SERIAL NUMBER : RZCX6291QFF
MODEL NAME : SM-F741BLGAINS