Samsung — Brand New Washing Machine from Samsung Broken

Address:	20 Prospect Place Grays RM176BY
Website:	Samsung

On Christmas Eve (24.12.2021), our Band New Washing Machine from Samsung that was purchased on 20.09.2021 has broken, the rubber inside is mashed and when I called the Samsung company said this is not covered, as well to ### the damage I need to pay 100£ but they can't guaranty that this will be fixed so to all people that are buying a brand new washing machine from Samsung, do you think that this is normal to happen? in a few months a brand new washing machine to brake so quickly when it should last for years and you shouldn't deal with any of the problems so soon.