[Resolved]  Samsung — Cancellation of my mobile phone order by the company.

I had ordered for a samsung mobile phone on the 9 th of August order#[protected] from their website but later cancelled my order. I was told that I would get my refund in 10 working days. I am ok with that.
Later I again ordered for the same samsung mobile phone on 10 th August order#[protected] from the company website. I received the confirmation of my order placed n date of delivery was 14 th August 2022. When i did not receive my shipment on the 14 th, i repeatedly contacted their customer service and finally on the 17 th i was told that my shipment would arrive in 2 days. I was shocked to receive a message from Samsung on the 18 th, that my order has been cancelled. On enquiring I was told that the refund of this order would be done in 10 working days.
My complaint now is that the company has themselves cancelled my order n yet I have to wait for 10 working days for my refund which I feel is pure cheating and unacceptable.
I have even mailed them on their official site that this is unacceptable and If need be, i will approach the consumer court against the company.
Thank u
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Sep 22, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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