Samsung — Cardboard rat protection panel received in electronic appliance, plastic or steel panel should be given

This is to inform you regarding rat protection panel which is used in washing machine, and it's quality should be made up of plastic or steel one.

The question is what's the involvement of Cardboard panel which can be easily broken with little bit of moment of anything like rat bite or maybe during washing when washing vibrates alot.

So I don't understand the logic of having Cardboard panel in appliance category where it should be designed as plastic material or steel material especially body of the product.

And in warranty, it is clearly mentioned that warranty does not cover under if any insect, cockroach or rat harm the device.

So it's clearly Samsung strategy to sell washing machine items separately where it should be provided at once.

It's like buying a smartphone without back panel at same price of market where market provides back panel, and online store like Samsung and Flipkart does not provide it, this is according to Samsung customer care named geetanjali when I called customer care for rat protection panel.

She argued alot and doesn't even bother to give resolution. As per her information, she informed me about before buying a washing machine all necessary details are available on product page...

So I'm raising a question again, if such information is available on Samsung website then why any customer don't able to see any information regarding rat protection panel,
If such information is present then why they are not providing an option to pick between plastic panel or Cardboard panel.

Moreover, geetanjali said you got what you have paid for, she literally told me that in rude manner, if you want better quality rat protection panel then you should have buy expensive washing machine.

So according to her, Samsung will send items as per payment received from customer.

What kind of behaviour is this first of all?
Firstly she provided wrong or false information of availability of all information on Samsung website.
Secondly she talked in a rude manner.
Thirdly she informed me such model is not present on our website, whereas Flipkart Amazon selling a Samsung brand for very long time, that's quite strange. Atleast information of all Samsung appliances must be available on their website.
Last but not the least, she deliberately said me that plastic panel will be available on payable basis through service centre.
Where on other hand, installation guy informed me that rat protection panel is available in plastic as well as cardboard.

I don't know the logic behind selling Cardboard rat protection panel where it involves water, electricity, or easily mis happening with a device by rat, which clearly sabotage the warranty.

Geetanjali raised a complaint regarding this, today I've received a call from service centre of Samsung,
He told all front devices comes with cardboard panel, then I asked a reason behing o[censored]sing cardboard panel over plastic,
Firstly he said kindly talk to my senior, then later on deliberately disconnected my phone even though he called me through his phone.

This is small concern to Samsung or Flipkart, but a big concern for customer, because he/she has paid large amount towards electric appliance, due to their small ignorance, it's the customer has to pay the price.

So I would request you to raise my complaint against Samsung company who is providing wrong information, not claiming that such model is our product, and not providing plastic or steel rat protection panel which should be given at the time of delivery or installation.

Note:
Flipkart has denied my request, further they told me to connect with Samsung company.

Details:
Order date : 14 June, 2023

Order ID - OD[protected]

Model Number: WW80T4040CE1TL

Mobile Number: [protected]

Website: Flipkart

Delivery Date: 15 June, 2023

Installation Date: 16 June, 2023
( but installation was done on 15 June 2023 as per my request by mohd Rizwan )

Complaint Raised: To Samsung Customer care ( Geetanjali ) On 15 June 2023

Revert On Complaint: Disconnected My Phone Without Helping In this Regards

I would request you to provide plastic or steel rat protection panel as brand new washing machine has delivered yesterday.