[Resolved] Samsung — Charger

amit_4181

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased my samsung charger on[protected]. It worked fine for 2-3 months. But after that it stopped working. When i went to a samsung service centre in noida. which is near sector 15-16. They denied to replace the charger, they said the charger is physically damaged at the joint of wire and adapter. Just the rings on the joint of charger is little bit damage. The wire is in proper condition. Executive at the service centre are saying to me that its thier policy that they don't replace the physically damaged product. But my point is if I want to replace a samsung earphone. And the ear buds will be little bit damaged, then will these guyz again say that the product is physically damaged? So Please help me on this matter Regards, Amit Kumar

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Complaint marked as Resolved

Verified Support

Oct 14, 2015

Samsung India Customer Care's response Dear Mr.Amit,

We sincerely regret the inconvenience caused to you. It would be helpful if you can share your complaint/contact number with us. This would help our representative to get in touch with you and resolve your complaint.

Thanking and assuring you our best services always.

Regards,

Samsung Team