Samsung — Cheating by samsung in the amount of exchange

swami129

Address:

Kochi 682507

I ordered samsung f62 in exchange offer at the time of ordering they showing exchange amount Rs 4790 (assured amount) in deffered exchange but when mobile is delivered and i received link the showing exchange amount is Rs 3240 i registered complaint on 2 march 21 but still no solution yesterday i received call from samsung they said that to give full assured amount is againest our policy and to cheat with customers is only our policy

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Mar 20, 2021

Updated by swami129 I not received any call from samsung india till date regarding this complaint even i am calling many times but they not resolving the issue