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Samsung India was giving advertisements for sale of Phone Samsung 20 FE(5G) on exchange basis for a price of Rs.29, 999. The exchange value was calculated on the basis of phone and exchnage value was refunded. In case of purchase without exchange a rebate of Rs.3000 was paid by HDFC bank. I purchased Samsung S 20 FE (5G) Vide order No.[protected] on the basis of exchange scheme. My old phone A50 was valued for Rs 6540. I received delivery of phone on 2nd October after paying full amount of Rs.29, 999/-, but my old phone has not been collected inspite of repeated calls, and emails. I have paid full amount but not received Exchange value not HDFC CARD benefit of Rs 3000 due to exchange scheme. It''s totally cheating as I purchased phone under the exchange scheme only. Since exchange has not been carried out the new phone may be collected back at the earliest and full amount of Rs 29 999/ returned to me without any further delay. I am fed up of repeated calls and emails but no reply. Everytime I call up Samsung customer service, I am assured of solution within 24 hours but no reply after that. I have been complaining them over phone as well as emails to customer service as well as CEO, Samsung. I have not used this phone. I am senior citizen of 70 year old and can''t afford it. If it''s not sorted out I will be forced to write to consumer redressal forum and consumer court as well as social media and also lodge FIR for cheating under Section Cr.420.
S P Singh Rewari Was this information helpful? | 
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