Samsung — Cheating from service centre

Address:

Nagpur, Maharashtra, 440008

Dear Concern, This is bring into your kind notice that, I gave my Samsung mobile for minor services on dated 12/10/2015 at Samsung Service Center – [protected] ( Advance Computer Service Center ) for the poor network connectivity, means network was being discontinue for a while and comes again later. On same day evening on 12/10/2015, I received a massage that my mobile got serviced and is ready for the delivery. Unfortunately I did not reach service station on same day due to my busy schedule, next day I received a call from foresaid service center that, my mobile does not getting any network connection because of malfunction in its mother board which need to replace to get it repair . After getting this feedback from Services center, it’s really strange for me a night before my mobile was ready for delivery after resolving a problem and very next day I am getting a feedback that my mother board got problem I feel like betrayed by Samsung Services center, I believed this mother board problem has been created by Service team due to their poor working on my mobile . Since problem is created by service center hence they should liable for the repair cost and not me . Such type of services is not expected from a renowned company like Samsung on which I have complete faith and trust from last 4yrs . Request you kindly look into the matter and resolve the issue at the earliest or I will go to the legal. Regards Chandrashekhar M Mandade [protected]