[Resolved] Samsung — Cheating in service | |
I'm being cheated in the name of service. I have given my Samsung tablet to Samsung care, Bapuji Nagar for repair on 15.7.20. At the time of repair the display is working fine. And their staff says that issue is in power switch which cost around 440/-. After 15 days we called customer care and they say your work is completed. And when we go there they say it's not resolved yet, you have issue in display, it's not working. So now the situation is display which was working at the given time but not working now and even the issue has got different from power switch to display. When we ask about this they ask us to come after 1 week. Then after 1 week. The issue is still not resolved and ask us come again next week. It was about 20.8.20 more than a month. And now they say there is no issue in display but there is issue in mother board. This is so confusing and they are bluffing everytime to extract money. We ask them to return our tablet atleast in the condition we provide you.. Not atleast in a degraded condition. They ask for few more days. After 2 weeks they agreed to return the tablet not even in the condition we have provided. And they also says that we haven't ordered power switch and checked, which is the main fraud, at 1st time they say we ordered power switch. But now they say we haven't. That totally indicates that they were bluffing and fraud in. Every time they say a new issue and extended the days. They kept the device from 15.7 to 10.9 which is 58days i.e about 2months in the name of various issue which changes every 2 weeks but nothing resolved rather degrade. I request you to kindly focus on our issue on an emergency purpose. I have waited for 2months to get our device fine but rather cheated and got it in degraded condition. They should compensate for this. I would be very grateful to you. Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 06, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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