[Resolved] Samsung — company do not solve the network problem even i deposited my mb. many times and not replace with a new

sony87

from Sangrur, Punjab

Address:

Sangrur, Punjab

dear sir/mam i have problem of network problem in my mb. from the purchase of date 19/10/2013 .i deposited my mb.4-5 times in the samsung care center but same problem persists. the mother board of my mb. changed and i took back from center but mb. shows again same problem continuously from date 05/04/2013 even after change of mother board .i spend much money rs.23000. company do not solve the problem even i deposited my mb. many times company wasted my much time and my causal leave by depositing mb. in care centers again and again because the centers are 30 km away from my home. i am a govt. employee i have some job sheet no. the job. sheet no. [protected] on date 31/12/201 and [protected] date 18/03/2014 and the mb. sr. no. is RZ1D940Y1EN and ime no. is 353743/05/399544/3

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Aug 14, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 11, 2014

Updated by sony87 company emailed me from sima.[protected]@samsung.com and another [protected]@contactus.samsung.com and call me from no.[protected] and[protected]

also samsung employee sima radhe call me, then i told him please replace my mb. with a new unit i[censored] can not solve this problem. she said me that she can not do this, u have to go to our care center even problem takes many times. i told him that if the different problems are occurred i must go to ur care center even many times but the same problem persists, so why i go to ur centers many times? i have not enough time only for this i am not a free man that i continuously do go-back practice for gave and take back my mb. from ur centers.

so sir/mam please replace my mb. with a new.i shell thankfull to u for this.