[Resolved]  Samsung — Company refuses to service the laptop under warranty

Address:

New Delhi, Delhi

Dear Sirs, My complaint # is [protected], which was initiated on 16th April 2014 with Samsung India. Subsequent to this complaint, we visited the service center as requested and the service center found the HDD to be defective which was replaced and installed with a pirated version of Windows 8. During our visit, we had also reported that the laptop's keyboard panel is loosing color and is coming off to the screen's panel instead. The service center and Samsung was very worried when we reported the Winndows issue and they requested us that we should bring the laptop back to them immediately, we insisted that we would want to have a resolutiion for the kayboard panel as well, for which we were put on a call with Mr.Sunil Kumar Bansal of the Samsung customer Experience team. As per Mr. Bansal, we had to take the laptop back to the service center and there they wanted to carry out the check whether the laptop was physically damaged, if not then they assured that the right action would be taken. When we went to the service center in Okhla, we were greeted by the Manager Mr. Ramandeep Singh and he immediately took the laptop from us and re-loaded the Windows and gave the laptop back to us statsing that Samsung refuses to honor any Warranty on the keyboard panel, though the laptop is very much under the warranty. Sirs, I bring to your notice that I have been duped and cheated by Samsung the "Muscle Power" by selling me a dubious quality laptop for Rs. 46, 000/- (approx). amd now are refusing to honor the Warranty and asking me to pay Rs.3, 550/- for the repairs which has occurred for no fault of mine. I would request you humbly to help me get the rightful at the earliest and bring justice. Regards, Sumeet Sud