[Resolved]  Samsung — Complain on Dharam's samsung service centre

Address:

Dharams samsung service centre, Tinsukia (Assam), pin- 786125,

First Name : Rahul
Last Name : Kumar
Email Id : [protected]@gmail.com
Contact Number : [protected]
Request type :
Product Model Number : Samsung J7 Max and J7 prime
Product Serial number :
i would like to inform you that, by 3rd May of this month i went to Samsung care Tinsukia 786125 (Name- Dharam's mobile, location TDA plaza)
to replace my mic.
then they informed that to fix up the mic. we need to open the display, so if display breaks during fixing up the stuff we are not responsible for cause sir you will responsible if the display breaks down
then along with mic he too replaced the headphone jack. After fixing the phone when i came back to my native place then when i pluged in headphone i realised that my jack was not working properly, So at that mean time i called and informed them. Then again i paid a visit to the service centre on 8th May and requested them to replace the jack. then again they repeated the same sentence "Sir if your display breaks down we will not be responsilbe for the stuff" after then he started the work. after few minute he came to me and told me sir your "display patta" has been torn. and i was shocked and then i replied ok kindly fix a new one..After few minute they showed me old display/used display and asked me sir we will fix up this display and then i replied ok fine fix it
then again after few minute he came to me and informed me, sir display is not supporting in ur mobile phone and we dont have new display at this time even we dont have stock in Guwahati we need order it from "Noida"..
it will take around 4-5 days
then i replied ok fine
and then when i contacted them after few days they replied sir it may take few week because of lockdown
*So my mobile was in Service centre for one month and they did'nt gave me even job card
Then by 5th june they contacted me and told, Sir ur
Phone ready display has been fixed and when i went there by 7 june to collect my phone, they were seeking amount of display i paid little amount 1500/-...
And when i came back to home my and i played music my loud speaker was not working properly, very low volume which is not audible.. and also power button some works and some time does not..also finger scanner is some time working and some time dose'nt and by 17th june display also sttoped working blank display with white lining
and agian i paid a visit by 24 june, they kept my phone J7 max with them and told we will order display if the display is avilable we will fix it..
and again when i back home i called customer care to report about my phone issue. then they seeked me the job sheet number then i replied no i have not been provided any job sheet by samsung care. then at that mean time i called service centre and querried about job sheet number, and then they generated my job sheet by 25th june and forwarded me on watsapp.
and they from samsung service centre they called me today(i.e on 27 june) called me and saying that sir your display is not available we will be paid 10% DNA value as per by samsung policy..

***And one more issue:-
when i went there by 3rd May 2021 i was carrying on more phone along with me Samsung J7-Prime to replace the charging pin. They replaced the pin the pin is not working properly and while fixing up the display he tear the back touch strip or minimize strip

And
J7 prime chraging problem was solved on 24 june but back touch button was not prepared

Your products are too fine and good
But your services are not not good
Please provide good techinicain at service centre
We need to travel 90km to reach the particular service centre from Arunachal to Assam by spending our whole day time...
Just to visit Samsung service centre to get proper service and genuine products for our phones. But inwards what we r getting
Facing problem since 3 May... please look after the matter and provide good technician so name and fame of your brand would last forever...
And also kindly look after my matter how to solve my matter
***And one important point - one should be provided job sheet whenever one submit their phone's
i will file a case on Dharam's service centre in consumer court if my phone is not prepared properly
alternatively, provide me a new phone
or else cancel the lincense of the "Dharam's samsung service centre"
Thank you!!
And also if my case will not be solve properly i will never purchase samsung product and will never recommend to anyone too.
reference number of my case- the reference number is: [protected]
job sheet- [protected]