Address: | plot no 77 tempo stand road, shivaji park alwar |
I wish to complain about the mishandling of my Samsung Mobile
that I have given for repair at Samsung authorized service center (Prateek Electronics opposite Mahatab Singh ka nohera near Kashiram circle, Alwar-301001)
I am complaining because of dissatisfied service and misbehaving customer support. I would like you to resolve my issue as soon as possible.
So I went to get my broken screen repaired and on the date of collecting it back from the service center, I noticed that the back was broken because of the mishandling of my handset by the enginers while repairing the display. The good part is that they admitted their mistake and promised me to repair the back as well. I contacted them after a week and they didn't pick up the call and when I went to the service center to check the status they behaved vary badly and besides being a Samsung employee (Bhuneswar parik)they told me that I could have got it repaired locally rather than coming to the service center, Also their tone was very bad and rude. Now they are delaying the repair by saying that the parts are not available at the moment. I would like a written statement explaining your company?s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching a copy of my Invoice
You may reply to me at this email or call me at (+91 [protected]).
Sincerely,
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Please resolve my issue within this week else I have to file a complaint with the appropriate consumer agencies and consider my legal alternatives. I was keeping all calm but there is no update from your end. I never imagined Samsung service could be this bad.
I look forward to hearing from you.
I am attaching a copy of my Invoice
You may reply to me at this email or call me at (+91 [protected]).
Sincerely,
Vivek Sharma