Samsung — Complaint against A.R. electronics, (samsung service centre) First Floor, City Plaza, Prem Nagar Jammu, District Jammu 180001

Dear Sir,
Apropos the instruction imparted upon me by SH. RAKESH KUMAR, S/O Sh. Mohan Lal R/O Pouni Chak Tehsil & District Jammu hereinafter to be referred to as my client I hereby file this complaint against the above mentioned service centre;

1. That my client approached the office/Samsung service centre of A.R. ELECTRONICS, (SAMSUNG SERVICE CENTRE) FIRST FLOOR, CITY PLAZA, PREM NAGAR JAMMU, DISTRICT JAMMU 180001 for the repair of his mobile phone (Samsung A 31 Galaxy) as the phone is still under warranty and it had developed some problem due to which the phone was frequently restarting automatically and was hanging for a longer duration.
2. That the customer executive attended my client and assured my client that the defect will be removed within two days.
3. That after two days when the phone was returned to my client it again developed the same problem thereby forcing my client to visit again in the Samsung service centre with the same problem that has not been removed/corrected by the said service centre.
4. That my client again left his said defective mobile phone in the said service centre on the request of the employee who told that the mother board of the phone has to be replaced/changed.
5. That after the change/replacement of the mother board of the phone of my client; the phone again developed the same problem as it was having before the change of the mother board.
6. That on the very next day my client again visited the said service centre with the defect which is still there in the phone. The employee of the service centre asked my client that it will take 2-3 days to repair the phone and requested my client to leave the phone in the service centre and advised my client to take a second hand phone of the service centre till the phone of my client is not returned by the said office/centre.
7. That my client agreed to the request of the employee and took the second hand phone whose condition was very bad hoping that he has to use the said phone only for 2-3 days till the return of his phone.
8. That on[protected] when my client visited the Samsung service centre for taking the delivery of his phone but the employee of the said service centre said that the phone which was given to my client has been damaged and its mother board has to be changed which will cost Rs 6000/- and he demanded the said amount from my client despite the fact that the phone is in its original working condition and it has not been damaged or broken in any way.
9. That my client requested time and again for the return of his phone which is in the custody of the service centre but the employee/owner straight way refused to return the mobile phone and are adamant not return the phone for the reasons best known to him and he only handed over the bill bearing no. [protected] dated[protected] to my client and further threatened my client to do whatever he wants to do. It is very strange on his part that my client has handed over his mobile phone to the centre for the repair but they are behaving in a very rude manner and have illegally kept the phone in their custody.
10. That the owner of the said centre and his employees have misbehaved with my client and have used unparliamentarily language against my client for which a separate complaint before the competent court will be filed against them.
11. That my client has purchased the said mobile phone (Samsung A 31 Galaxy) from his hard earned money which the owner of the centre has kept illegally in his custody.
Now therefore I, VIJAY PARIHAR Advocate High Court of Jammu & Kashmir And Ladakh, Jammu through the medium of present complaint call upon you to direct the Owner/Manager of the A.R. Electronics, (Samsung service centre) First Floor, City Plaza, Prem Nagar Jammu, District Jammu 180001 to immediately return the mobile phone (Samsung A 31 Galaxy) to my client within a period of seven days from the receipt of this complaint along with the damages for the harassment failing which I shall be left with no other option but to initiate legal proceedings against the Samsung and the said service centre in the appropriate Court of law at the behest of my client at your risk and responsibility.

Yours Sincerely

VIJAY PARIHAR (ADVOCATE)