Samsung — Complaint against fraud/cheating service from samsung engineer

Address:

Kamrup Metropolitan, Assam

This is to inform you about the poor customer care service provided by your esteemed company. I had a very bad experience and so I am compelled to write to you about it. I bought a SAMSUNG LED TV, Model- UA32F5100ARMXL, Serial Number- 23473ZED901781V and the most unexpected happened, within ONLY 1 year and 3 months o[censored]se some problem appeared in it. The problem was that the screen went totally blank even though the sound was coming out clear and the remote function was working fine. I reported a complaint in the Samsung service centre regarding the problem in the TV, my complaint no. [protected] DATED 22.08.2015. Accordingly, an Engineer named BAPPI DEY was sent to check the issue with the TV and for this I was charged a service visit charge of Rs.684. He checked the TV for hardly 1-2 minutes and then directly told that the DIPLAY(PANEL) is damaged and so we will have to change the DIPLAY(PANEL) which would cost around Rs. 16000/-. Now what is the point of repairing a TV by spending Rs.16000. Keeping in mind the cost of repairing, as told by the engineer, I decided not to repair it but then the engineer came up with an offer that as this TV is of no use anymore so we can sell it to the company for which the company would pay us Rs.2000/- but if we sell it to him he would pay us Rs.2600/-. The very next day I gave the TV to a local mechanic and when he checked it he told that it had a minor problem which he has solved and no parts of the TV has been replaced. He just took a minimum amount for the repair. I am astonished to see how this Engineer named BAPPI DEY of your company has tried to cheat me. Your customer service did not provide me any support rather tried to cheat me and also took a visiting charge of Rs. 684. If this is how you provide customer service I would never buy any products of your company and would never recommend anyone else to trust your company. This is so shameful that employees of such a reputed company are such big frauds. I did not get trapped in his plan but there may be so many other people whom this person has cheated and will cheat in future. It is very necessary for your company to take actions to stop such acts in future. Either the company or that BAPPI DEY should REFUND me the visiting charge taken on the name of customer service which was actually a harassment.