| Address: | THANE, MAHARASHTRA |
TV MODEL: UA40J6300
RECEIPT NUMBER 3593 DATED.[protected] FROM KRISH ELECTRONICS, THANE
Dear Sir/Madam,
In sep'2021, I had given a complaint for damaging my TELEVISION while i was in Delhi during visit of engineer fro LED issue and not supporting later on though sufficient evidence was provided that engineer had
not given correct information,
engineer had not given estimates and
that the engineer's overvation found to be incorrect.
Recommended Dongle is working perfectly which was asked to replace for Rs.6000.00 (around)
Escalation done but no use, customer is not important.
A new problem came--- suddenly the display was black (full screen) with sound continuing after 5 seconds of the display perfectly as usual.
I called the Samsung engineer through the customer care call number.
On visit engineer ([protected]) after inspection he said "TV's PANEL is no longer working and needs to be replaced whose cost is around 30000.00."
i said fine, give me an estimate,
he said "i cannot give", he was not giving a bill for visit charges also like last time,
i said "do you know what problem i called you".
he said "yes"
Then i said "why you have written VISIT CHARGE, you should mention the problem inspected and also give an estimate for the same."
i was in office, he gave me whatsapp photo of receipt mentioning VISIT CHARGE
I said "did i asked you for tea so that you have just mentioned visit charges? At least your inspection report should be there in the receipt."
then he mentioned PANEL PROB on 2nd whatsapp
I said if there is a panel probe get it corrected.
then he mentioned panel cost, on 3rd whatsapp
i said am i asking just panel cost.
Then he mentioned panel replacement cost is Rs.29897.00 on 4th whatsapp
(all evidence is attached)
. I said thanks, I paid his visit charges and was kept quiet for a week.
Then I called URBAN COMPANY.
They observed that only the KICK card is to be replaced and not a panel whose cost is only Rs.6500.00
In 4 days they replaced the kick card and my TV is working perfectly fine.
(evidence is attached for call and payment done to URBAN COMPANY)
now my question
Is this SAMSUNG really worth adopting,
is the management sleeping all the time, no matter what is happening on field.
The consumer court is the only solution.
I know for this long email I will get an AUTO REPLY and a call with no solution.
THANKS IN ADVANCE FOR NO SOLUTION, NO SUPPORT FROM SAMSUNG.
Rakesh Roushan
[protected]
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