Hello Samsung Customer Support Team,
My Parents purchased a Refrigerator of around Rs 50, 000 from Croma in December 2020 along with an extended warranty of around Rs 5500 to have peace of mind in case of any repairs.
In Jun 2022, the fridge stopped working, so my Mom called the on-site number mentioned on the extended warranty.
The person visited and charged Rs 350 calling charges and said that the rat had bitten some wires and would inform Samsung and get it fixed but still no response.
Also, every other house will have some time have rat problems, so a big brand like Samsung must already have some preventive measures against rats spooling their fridge OR must have advised using a Rat Repellent.
We invested such a high amount in a big brand fridge and also bought the extended warranty so that we don’t have to pay for any such repairs & maintenance.
If Samsung does not cover this in warranty, then I will lose my trust in Samsung & never buy any Samsung product every in life and also inform people in my network so that we don't lose our hard earned money...
I look forward to hearing from the Samsung team to get our fridge repaired without charging us any amount.
Complaint No: [protected] & RT39T5C3EDX/TL - LX BRWN Was this information helpful? | 
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