[Resolved]  Samsung — Complaint no resolution

Address:

Rewa

I am from samsung that service center. I first complained in March that the engineer who visited he checked the refrigerator, he said that you are in the refrigerator warinty, he checked the refrigerator with mobile flash light and he checked the refrigerator from mobile to photo. And said that your refrigerator is in warinty. I order the part. Coming from Noida will come in 1 week. I asked if you would have to pay any money, did he not say that you had to pay. Then two boys came home from Rewa sarvice center with a part. And they started to make the refrigerator. Then he said that we were checking your refrigerator. While their mistake has caused a hole in the refrigerator. And then started saying that you do not have to pay 2670 rupees, otherwise we will not install part of your refrigerator and we have taken a photo of your part of the refrigerator. Will end your warinty refrigerator. I immediately called in customer care and this is how all the information was told in customer care. So the customer care said that you do not give money to those who have come to plant, return both. I raise a complaint about you here. Second enginer will come in. I told both the boys that customer care has happened to me. So both of those boys started saying that Part and boys will come from my service center, I will not be able to get part here. Wherever you have to complain, wow and after that both of them left the house. After that, I came from the service center and said that you have to pay 2670Rs, after that I got automatic closed every time I raised a complaint. Whenever I complained to customer care, once the phone comes I said that your addresh is there. Whatsup the photo of the refrigerator, I send the photo of the refrigerator, then after that the enginer says that you are coming to the part. After that no call comes, then in customer care, if I ask for the request of call kr, then customer care says that your request has been closed, you got a call that you have refused to give money while I have no call. is. I have put a request for 4 to 5 times since March, so far no reply has been received. I had made the last complaint on 17 jun by calling in customer care and after that the enginer ka phone came bola that what is up up the photo of the refiregitor, I said photo WhatsUp kiya and said that I have got your part from the company. I asked how long the part would come enginer said that it would take at least 20 to 25 days for the part to be quarantine for 14 days from wow. When I called in care, he told that your request has been closed while I have not received any call. I am beyond Samsung brand. I made a mistake by taking Samsung's refrigerator, your service center is a baker. I did not know that Samsung's service is so cheap. It was thought that while taking Samsung Brand. Now it seems that I made a mistake by taking Samsung refrigerator. No quary has been solved since 4 months. Resolve my quary as soon as possible.