Samsung India Complaints & Reviews

I had registered a complaint on 18th of may with the complaint number #[protected]. A technician named (Deepak) came at my home on this complaint on 23 may 2020 and checked the refrigerator and said their is a gas issue and he said another technician named (Nasir) visit tomorrow and he will repair your refrigerator and then they charged (Rs.2500) for this issue and gived me a bill of (B2x service center) without mentioning the above complaint number on it.
And when i received a call from samsung after technician visit, i came to know that deepak had taken extra money from me because the accurate charges of refrigerator with this model charge about rs1500 to rs1600. On 24may 2020 i found refrigerator was not worked i called deepak on the number given by him and when i was talked about refrigerator and making extra payment he said do whatever you can do, i have quit the job from samsung and you missed your complaint number also so you can do nothing.
So from 24may 2020 i'm calling samsung customer service on daily basis and then i came to know that the registered complaint has been canceled from samsung side because the technician (Deepak) said that the customer fixed their refrigerator by local technician and then i try to register my complaint again and again as well as talk to senior executive for all this drama but unfortunately all senior executive are busy they don't have time for their customers specially from those who are misguided by samsung technicians.
So i humbly request you to kindly refund my amount taken by your technician i'll purchase a new refrigerator of another trusted brand.

#very_dissatisfied

I had purchased samsung top loading washing machine. It was giving good service i got it repaired from company twice before. Now again there was some problem in it and registered complaint to service centre. They diagnosed that its pcb or wiring is to be replaced and we will get components from company and repair it. But company failed to provide component and service centre denied its repair. The machine is otherwise in very good condition. I contacted samsung, they kept me promising for last 20 days and ultimately showed inability to repair it. The new machine costs about 22000 to 26000/- and merely for part of rs 4000/- company want me to throw it away and purchase new one with no rebate or exchange of old good machine.
The company has policy of ask consumer to purchase, use for some time and the throw old one and purchase new without any exchange or rebate. Below is the last e mail received from compant
Dear mr. Singh,
Greetings!

This is in regards to the complaint of your samsung (Wa88vpbeh/xtl), bearing serial # (W0825zcqa00355l).

It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. The unit component is old and its spare parts are not getting manufactured now. Since the component is not available, the unit is beyond repair. Every product is manufactured to give consumer maximum utility over a period of time. During this span of time, like any other thing, its usability and novelty goes down which is termed as depreciation. The customers use the product to its full functional capability till the time it depreciates to a level which is beyond repair.

In conclusion, based on our discussion we will not be able to cater your request for repair of the above said product.

We assure to give you the best possible solution in any manner.

Best regards,
Vipendeep kaur
Senior executive - customer experience
Samsung india electronics pvt. Ltd.

My refrigerator is not cooling

My led tv was inspected and the power board was taken by the mechanic mr. Dilip without a receipt. One month has passed but he has not returned. On repeated telephone to dilip and samsung service centre situated at cuttack in odisha there is no positive response. Please give necessary direction for repaiire of my tv

Dr. L p mohapatra

I had placed an online order for "samsung galaxy tab a 10.1 - wifi model" on 26th may 2020 at samsung's online shop. The payment was made in full via netbanking (Icici) and approved by samsung. The delivery date of the product was shown as 07th june 2020. However, even till today i. E, 20th june 2020, the product has not been delivered to me.

I have called samsung customer care multiple times, and also written a few mails to the service head at samsung. But, they never give any concrete answer as to why the product has not been dispatched till now. I always get a standard answer that the concerned department will look into the issue and contact me. But, their concerned department never calls me back.

This is highly irresponsible and careless attitude shown by samsung team, where they have absolutely no concern for their customer who has already paid the full amount and waiting for the product's delivery for almost a month.
I have attached 3 documents below. They include the order confirmation, current delivery status as shown on samsung's website and the last email response from samsung's service head for your reference.

I have booked fridge on 27th april which was supposed to be delivered by 11th may. However it won't arrived. I contacted customer support which is useless and not willing to help. I then contacted ceo desk which at first won't take any responsibility but soon committed that any how it will get delivered by 20th june. But still no progress. They even won't accept their mistake.

I, mr. Kersi engineer of 84, lenin sarani, flat c/15, kolkata 700013 made a complaint in april 2020 for repairs to my washing machine which was out of order. Subsequently my complaint number was given ref. [protected]. Since then the local mechanic has called me 3 times (On 07.05.2020 from nos[protected] and on 09.05.2020 from [protected] and also another from [protected]) and confirmed if i still require repairs. I confirmed that i still require them. Later even i called them to ask when they were coming and they said after lockdown is over. I regret to say that till date no one has come for repair or even contacted me since the last 3 weeks. All their numbers are either always engaged or when it rings, no body picks up. I am now fed up. I had told them that my washing machine no power when main switch is switched on. There is no problem with my main switch. No one answers the phone.
Please help. Please reply to me on my mail [protected]@yahoo.com.
Awaiting your kind reply.

I am purchase one samsung a30 ten month ago, now we are facing a problem with this phone one spot found on display, we have contact to tool free no and nearest samsung service centre excel service, they refuse to done this job, at present my mobile is under warranty, please find the attach photo.
Kindly do the needful

I have purchased refrigerator through flipkart, product was delivered on 15/06/2020 but till date the installation is not done.
Address - 309 b wing mit niketan chs kandivali mumbai 400101.
Land mark - opp st lawrence school.

Request no - [protected].

Ajay khandezod
[protected]

I am visiting service center from november 2019 regarding the complaint that it has an back body problem, when it is pressed from the back it have the sound like popup.. The speakers are okkay.. I have visited there 3 service center but the problem is not been resolved and around 8 to 9 rounds i have done of their service center.. One have just changed the battery battery which was in good condition and said that it has swelled.. I have bought the set on 5th of april the device is still under warranty.in this covid situation they are forcing to came to their service center again and again..

Bought samsung mobile online with upi transfer, cancelled the order with couple of hours as i could see samsung is selling the same mobile for lesser cost in other ecommerce site, cancelled the order and waiting for refund ever since.
When samsung can debit the amount immediately from upi account, why cant it revert back the amount it took for a product they did not even ship immedialtely, called customer care they say the amount will be reverted back in 21 days,
Connecting chat support refers me to phone support, phone support refers me to chat, samsung support is non profession and samsung is a fraud company.

Please solve my problem as early as possible
Because i have more difficulties without mobile camara...

I have purchased your company's mobile on date 22/1/2020 samsung galaxy s20

Respected sir
I am purchase one samsung a30 ten month ago, now we are facing a problem with this phone one spot found on display, we have contact to tool free no and nearest samsung service centre excel service, they refuse to done this job, at present my mobile is under warranty, please find the attach photo.
Kindly do the needful

I had given my phone for repair on[protected] to samsung service centre, statue, thiruvananthapuram, kerala. They had told me to collect the phone on[protected]. When i contacted to know whether the phone is ready they told they haven't got the approval to give back the phone. It's been more than a day and still they are telling they haven't yet got the approval and need 2 more days for it. The phone had a problem of overheating and not getting charged. It's only 9 months after i had bought the phone and this is the 2nd time i am giving it for repair. It is not due to my mistake that the phone had to be given for repair as there is no mishandling occured with the phone. From my side it is in perfect condition. I had bought the phone from amazon on 1st september 2019. I think when it was delivered itself a faulty piece was delivered. It's mother board was damaged previously and now also. I don't know how i made the mistake of buying a samsung mobile. I need my device to be repaired as soon as possible.

To,

The Samsung India Electronics Pvt. Ltd.

20th to 24th Floor, Two Horizon Centre,

Golf Course Road, Sector-43,

DLF PH-V, Gurgaon, Haryana- 122202

Respected Sir,

it is intimated that i bought a Dated: 02/02/2020 (make: Samsung and model no: UA32N443 ) from Sargam Electronics branch Sargam Electronics, Indrapuram Ghaziabad, UP . I've discovered that while watching tv serial suddenly adaptor fused . thousand times I called customer care but nobody taking my matter seriously. few days ago engineer came into my house and after checking the adaptor he told me that it will take 2500 rupees for repairing that adaptor but it doesn't make any sense my television and adaptor in warranty period so taking Rs 2500 for repairing that adaptor is doesn't make any sense . so I am requesting to you tale a look into my matter and solve my problem as soon as possible.

The Consumer Rights Act / warranty period & Sale of Goods Act 1979 makes it an implied term of the contract that goods and warranty period be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract I am entitled to have the Adaptor [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.

I also require you to confirm whether you will arrange for my TV adaptor to be collected or will reimburse me for the cost of returning it.

I look forward to hearing from you

(Complaint No: [protected])

Yours faithfully,

Akash Singh

Mobile No: [protected]

Addess: RC: 213 Adarsh Nagar, Som Bazar

Khora Colony, Ghaziabad, UP

I have purchased a new fridge 3yrs back and to my surprise in last 3 yrs my compressor got faulty. 1st time they replaced and charged us inr 3500 for gas refiling. Within a year again its got faulty and they promise to replace it. After complaining and visiting by their so called engineer they said it need to be again replaced within 10-12 days and i have to pay again for gas refiling which is inr 3500/- (Normally any other company charge inr 2000 for the same) for no reason.

After 25 days of compliant no feedback from their end. Whenever we call them they said your part is received service center team will come and fix. This response i am receiving fro last 4 days i. R. From 15th june till 18th june. On eod everyday i again call them to check the status and they ask me to wait for another 24hrs and so on... As our service center partner is not responding to their reminder and not providing any feedback.

The service center number they provide is always switched off.

Senior person at call center never available and they has register for call back which was never happened till date.

This is my 25th day of the compliant and my fridge is not in working condition and i have to beg to my neighbor to keep my belonging in their friedge.

They never provide a replacement or temporary arrangements.

I am fed up with this kind of pathetic services and the rude behavior of staff.

I need resolution as earliest.

Hi Team
Please provide the duplicate bill on urgent basis due to my refrigerator bill was lost and I have some time the bill was not found.
Consumer Name - Paramjeet Kaur
My Refrigerator Model No-RT26FAJSABX/TL/2013

Type - Frost Free

Gross Volume -253 liters
Storage Volume - 234 Liters
Contact No - [protected]

Thanks & Regards
Onkar Singh...

I have bought my samsung mobile in september 2019 and after using it for 7 months i have suddenly got the balck display issue and when i went to the samsung official service center they are saying that my phone is damaged which is not and now they are saying that i can not get a waranty and i need to pay money for that and they are using foul language with me.

Dear sir,

we have purchased the samsung level u headset for 2 quantity . in that headset crack the Right hand side. same in the two head set. kindly replace the new one at the earliest. it is a product quality isssue. kindly consider . you are honor and sincere product. kindly reply as soon as possible.