Samsung India Complaints & Reviews

I purchased samsung lcd last month around 45 days back. I am facing screen issues... And its automatically gets off multiple times.

Please look into the issue.

I bought Samsung S20 and Buds+ phone for about 6 months, and all off sudden first my buds+ gone bad, and its been replaced only the left bud as it was the problem, and now my S20 become faulty, when I checked with service centre they opened the casing and they say have to change the charging port as its not working. They have no reason why its stopped working where my charging port was not working.

All they say they have to replace, my question here is after buying a flagship phone for about 64k without dropping anywhere or wrenching in water, how cum the phone will go faulty in 6 months of time. I sent mail to Samsung Service head, I got one response that we will have a look, thats it; after that no response, its been more than 3 days.

Moroever am one of the first customer to prebook and got the phone in Chennai. As they say its a flagship phone and in 6 months it gone bad also I didn't this kind of service with a reputed company on Samsung.

Also if i go to service center, we have to wait for 2 to 3 hrs in queue to show my phone for observation, the same happened for me twice as I went one for my buds+ and one for my phone, both gone now.

Very worst flagship product.

Hi There,

My parents bought a samsung refrigerator on 16 June this year. It's a two door refrigerator, one with normal usage part and other for freezer. The refrigerator was working alright until it started freezing everything in the chamber just above the fruit basket. Remember it's not the freezer i am talking about but the bottom section of the fridge. My sister had already lodged a complaint earlier this July. The company sent the engineer twice but they couldn't fix it. My parents don't know how to lodge the complaint online however they are trying to reach the shop and the engineer who came earlier via phone but no one is responding to their complaints. They don't even pick the call anymore and if they does they simply say yes we will come but then no one shows up. Even i myself tried to call the person but no response.

I have attached the copy of the invoice for the reference.

I request you to please look into the matter and get in touch with me and the seller and help us getting the fridge replaced asap.

I am looking forward to hear from you guys soon.

Thanks and regards
Seerat Mahajan (S/O Dr. Rajnish Gupta)
seerat.[protected]@gmail.com
[protected]
+[protected]

I Buy a Samsung 43UHD SMART LED TV 43NU7090 on December 16.12.2019 From Reliance Digital
in vizianagaram showroom .There is a sound issue in my TV from last 10days. Please solve My problem

Hi
I am munish sahu. I have lodge 1 complain on samsung customer care on 12 aug with request no. [protected] but till 16 aug not engineer will arranged by sumsung for visit or for checking the issue of a. C after my so many follow samsung customer have too many excuses for delay. I have buy this product under 10 year warranty but i think samsung is not capable to give service as par there policy.

Very disappoint when i am calling on customer care always they given me a new date of engineer but no body will come.

Please help me for return of this product and i want refund of my money.

If company is not capable for his services so why should i pay for this chines product.

Samsung galaxy a31 finger print not work properly my phone 10 days old.

I purchase a samsung a50 mobile in warranty period i have sound problem with this mobile. When i go to service center the service engineer check the mobile and give me bill and said that your mobile cover in full free service. Next day call me and said that mobile have motherboard, display and receiver problem and paid charge will be 8100/- rs. But my mobile not have display & motherboard problem when i give them mobile. When i told his thing to them thy said me that thy cannot repair my mobile. And thy close my service request. Now my mobile is in service center.

मोबाइल नं० [protected]
सैमसंग 6 केजी फुल्ली आटोमेटिक फ्रंट लोड वाशिंग मशीन व्हाइट में लोडर खराब हो गया है। लेकिन कम्पनी कह रहा है कि लोडर की गारन्टी नहीं है। श्रीमान् मैं बहूत परेशान हू।

Samsung m31 128gb mobile new one purchased online recently received on 09/08/2020.. Imei : 355458/11/565395/9. S/n : rz8n7182rvy. Mobile touch failed on today dated on 14/08/2020. Screen lock opened by back finger print and side volume key is working and incoming calls are coming but cont receive and cont switch off also due to touch completely fail...

I have purchased samsung a80 mobile on 24.10.2019 in coimbatore, tamilnadu (Refer attached invoice copy)
Now mobile display got failure on 11.08.2020 and shown & handed over to service center on 12.08.2020. They told display will be replace through manufacture warranty. (Refer attached service request copy) service request bill no : [protected] dated : 12.08.2020
But they didn't provide commitment date correction of above said problem.
Right now i dont have phone because of this issue and all the official / banking etc.. Work is being held up due to mobile non availability.

I am totally disappointed because of mobile failure within 1 year of period.
I using samsung mobile past 5 years, i didn't face such kind of issue sofar.
Pls look into this subject and resolve my problem at the earliest.

Regards
S. Prakash
[protected]
Coimbatore
Tamilnadu - 641021
Mail id : [protected]@yahoo.com

I ordered a samsung microwave oven online on 22/7/2020 and made the payment on the same day. I was assured delivery latest by 25th july '20, however when i did not receive the delivery even uptill 29th july, i called the dealer, who informed me that the model i had paid for was out of stock.

He asked me to select an alternate model, to which i refused and asked him to cancel the order and refund my money. Even though 16 days have passed, i have not yet got the refund of my money (Rs. 14100.00), nor is samsung responding to my complaint.

I am a senior citizen (79 years old) and am unable to run behind them.

My samsung order # is [protected] dt. 22/7/2020.
My complaint registered with them is under complaint # [protected]

This is regarding the redeeming of offers mentioned on the Samsung shop website while purchasing the A70s smartphone.

• Purchase Date – 1 June 2020
• Delivery Date – 9 June 2020

As mentioned in the website, I am eligible for 2 offers – 1) Headphones 2 ) Free 3rd Party Insurance. With instructions from the Samsung customer care team, I have tried redeeming the offer from Samsung shop but of no help. Customer care team were not able to resolve the issue.

Issue – Unable to redeem the offer of free ITFIT headphones which I was eligible for buying a A70s

Screenshots – Shared with the customer care team to help understand the issue.

Issue first raised on – 14 June 2020

Resolution provided the Customer care team – Since offer ended on 30 June 2020, the issue cant be resolved (please refer the attached pdfs).

Irony is, someone from the customer care outbound.[protected]@samsung.com) called on 30 June 2020 promising to resolve the issue. Never heard back from him after that. Also, the customer care representative said there is no escalation team or an escalation officer whom I could reach out to resolve the issue.

If this is not cheating and amounting to fraud, what does it amount to ?

Even the issue raised on social media platform hasn't received any response inspite of multiple reminders since 3 weeks.

On the date 1/7/2020 I gave my phone to get it right at service center. got right on
I was not being given the call because of installment completed na of phone
Phone is not being given even after completion of all installment
I am being harassed for 1 month by telling some malfunction in the samsung finance app
I also complained to samsung customer care against service center but he also did not take coection so far
Be given to me my phone at the earliest. this is reqest from samsung
I had finance my phone from samsung plus its that 8 installment Manth over the 1880

Service center bill no.[protected].
Complaint number [protected].
Service centre Simran electronic
Address: 4 '1st floor Nehru Nagar
Agra282002

My name is Ashish verma
Device : Samsung A50 6/64
My contact. [protected]
Email: [protected]@gmail.com

The samsung mobile battery issue for a51, and a6
I want a solution

Colling problem has been a major issue with the product one year post. I have complaint twice on social media since the last year. See my complaint posted there

#samsung i cant understand the inaction and a blind eye that your service team has been putting on a recurring complaint on my refrigerator. Ever since year post purchasing the double door dual inverter product in aor 2016 the product had regular cooling issues due to extreme condensation afyer working fune for a few days and then it again drops to normal. The pcb has been replaced twice, every six month the service enginner from bijnor come to visit but their inability to identify and diagnose the issue is visible as they can't get it repaired to the extent it demands. O have already spent one-third of the total cost of the refrigerator in terms of repair and service visits. We cant tolerate this any more and demand a replacement. While im okay to deduct the time when refrigerator worked okay as the valid depreciation but not more than that. The customer experience team was constantly in touch with me for a month and have suddenly disappeared since the last 2 weeks with no replies

I recently complained to the service head and the case has again assigned to a service enginner which at this stage is not what i want. I want a replacement now and im firm on this as i dony have the patience to spend money on this faulty product which the service team cant repair even after 3 years where always the problem. Has been the same but different solutions were provided-pcb repair twice leading to wastage of money already
"

Snapshots of the complaints attached. Post the visit by enginner he confirmed colling sensor issue and thermostat problem. Now after spending more than rs 7500 which is one third of thr total mrp is it worth to carry with this faulty product?

Gave my mobile for repair at hazra service centre for some touch fault for which service centre replied that repair or part replacement will be done as its in warranty on 25 june 2020 after 15 or 20 days when i send my staff they said screen was broken so you will be charged for it i refused to pay as it was not broken from my side they said they will replace it free of cost and now they are regularly delaying is releasing phone. Every other day they are asking for a day time.
I am attaching document issued by them.

It is with great pleasure that we are able to offer you a position at samsung electronics co ltd. As a electronics engineer. Your reporting date is17th october 2020. Having accepted this position, you have made an agent with to begin work and your acceptance constitutes your thorough understanding of the terms of employment, duties, compensation and starting date.
You got 77.7 rating in your telephonic round & you are selected on the package 4.60 lac/year, you have to complete your bond security in date of today. Your bond security amount is rs 6800 inr it will be refundable after 6 months bond.

You have to send your digital signature & form.

Kindly revert on the same mail as a token of your acceptance.

We at naukri services are pleased to have helped you in achieving your career goals and are sure that you will make a superb addition to the company. We wish you good luck and much success to you in your new position. If you have any questions, please call me at any time.

Thanks & regards
Naukri team
Mobile number of fraud [protected]
Name rajeev

I had purchased a mobile phone "samsung a30" from electronic gallery dt. On 20/08/2019. There was a problem occurred of power button and i bring this phone to samsung service center. The said that internal screen is proken and they asked for 4000/- rs. For this. But phones screen was working and i said that the issue is of power button only not screen but they denied. My phone is in under warranty yet and they are not sorting out my problem. I bring this phone to service center on 07/08/2020.

No 6. Big veg box needs a replacement as the present one is broken.

Hi consumer court
On 07.08.20 friday i purchased samsung 860 pro 2tb ssd having serial no s5g7nc0n501648 from amazon online, order # [protected] for rs 39000. I havs tried registering this samsung 860 pro 2tb ssd serial no s5g7nc0n501648 in samsung web-site and however it is showing no warranty
Samsung ssd 860 pro 2tb,
Production date 10:05:2020,
Purchase date 07.08.20
S/n s5g7nc0n501648
Amazon purchase order # [protected]
Purchase amount rs 39000.00
Model no (Mz-76p2t0)

I have attached herewith bills, invoice,
While the product showing 5 years warranty, from last saturday 07.08.20 when i am trying to register the device it is showing as out of warranty. And i am not able register the device and obtain 5 years warranty services.
I have attached herewith bills, invoice, ssd photo
I have sent multiple emails for support however there is no response and i am not able register device and get 5 year warranty services
I am not able to reach to samsung voice call for ssd because as per samsung customer there is no on call service for samsung ssd
I am completely depressed exhausted by the extremely poor, disgusting, pathetic quality of services provided by samsung customer support samsung
Please ask samsung to register the 860 pro ssd (S/n s5g7nc0n501648) and provide me 5 years warranty

Regards,
Aritra kundu,
[protected] [protected],
Aritra32. [protected]@gmail.com,
Aritra. [protected]@gmail.com