Samsung India Complaints & Reviews

I purchased Samsung galaxy A51 rs23000 mobile phone..
7 days ago my phone not working..phone 5 month old only..with in warranty right now...Samsung service center cant help mee...they tell me daily any excuses..so I want my phone urgently..help me

I bought a samsung fully automatic waching machine 6.5kgs on 02 January 2020 from Girias, Chennai. The drum was giving some noise while spinning and the whole machine was getting displaced. I placed a complaint in February but the executive assumed that the problem is with the water inlet pipe and re fixed it again.
The machine did not stop making the noise and also the spin option wasnt working fine.
Considering the covid situation, I complained again in July. And another executive was assigned to look at the problem. This executive found out that a particular part was missing in the tub and hence the problem during spinning.
They told me that they will repair it. But I insisted for a replacement. Within 6 months I have complained twice.
The service team took the machine on 3rd August and said they would inspect and prepare a report and would update on what can be done.

The next day Mr. Sarvana babu, from the head office, called me and asked for the copy of the bill.

After that day, I have been calling the customer care and asking for the status of the decision as we did not recieve any update from the head office. The only response I got from customer care was that the complaint is being checked by the head office. The customer service team said they would ask the head office to give me a call back.

I requested for a call back almost everyday and even then the head office team did not reply. I sent an email to the head office executive Mr. Sarvana babu and recieved no response. I also sent an email to the CEO's office through the website. No reponse to that as well.

After almost 10 days Mr.Sarvana Babu called me and said that we are proposing a repair of the product, will you be ok with that. I said I want a replacement and am not agreeing to repair.

Today, 18th August 2020, I called the customer care again and requested for a call back. After 2 call to the customer service, I recieved a call from Mr. Kaushik from the head office. He said only repair is possible and no refund and replacement. I requested to talk to his manager and he said that it is NOT ALLOWED and he HUNG UP on me. I was really surprised. No company would do that.

Honestly, I am insisting on a replacement or a refund because this is a new product and has to be repaired twice in the first 6 months itself.

The head office has not been clear with me neither have they updated me whenever I requested for one. They have been irresponsible and careless. I really want someone to look into this and help me out. Today is the 16th day since the washing machine was taken.

I ordered a mobile phone on July 24th directly from Samsung India website. They promised a delivery date of July-30. And as of date the delivery has not happened. The product status as of Aug 16 is - being returned.

I have tried all options, call Samsung customer care, chat with Samsung support, Email Samsung India Head, Write to CEO (this is really funny). None provided me any update over email or call so far. All I got in this past 30 days is one phone call where they asked for details which I already provided them numerous times over emails. I tried their useless Email CEO Option twice, I just got an email stating they will look into it.

All I am looking now is an email from Samsung stating when they can provide my refund, or if at all they are planning to refund. Some form of communication, guys, all this for paying 18000 INR in advance. I did not know it was this hard for a company like Samsung, Just one single email that is free of cost, in return to my hard earned 18000 INR. If you guys cannot even do this, then you might as well stop this business and rather employ people to start robbing people out on the streets openly instead.

Email to CEO Complaint Reference Number: [protected]

No cooling in fridge

-my tv went off on 29th july 2020
-complaint was filed by the company on 31st july.

Complaint no. [protected]

-technician visited within few days and said it will be repaired in 2 days.
- 2 days later technician says it will take another week
- after which he says it will be done today with guarantee
-no update is done yet. No service done today.

-samsung customer care personnel ravinder singh and navjot promised a callback within 6-7 hours but no callback received.
-they are not letting me talk to senior and kept repeating the words "you will get a callback".
-navjot has kept the call on mute since 20-30 minutes waiting for me to disconnect.
-technician assigned is not shared with me
-no contact details available apart from pathetic customer care.

Problems
-promised service is not delivered.
-elderly people are having problem at home who used to watch tv for entertainment
-my connection charges are waste because there is no tv to use connection.
-my health is at risk because of this pathetic service.

I purchased samsung lcd last month around 45 days back. I am facing screen issues... And its automatically gets off multiple times.

Please look into the issue.

I bought Samsung S20 and Buds+ phone for about 6 months, and all off sudden first my buds+ gone bad, and its been replaced only the left bud as it was the problem, and now my S20 become faulty, when I checked with service centre they opened the casing and they say have to change the charging port as its not working. They have no reason why its stopped working where my charging port was not working.

All they say they have to replace, my question here is after buying a flagship phone for about 64k without dropping anywhere or wrenching in water, how cum the phone will go faulty in 6 months of time. I sent mail to Samsung Service head, I got one response that we will have a look, thats it; after that no response, its been more than 3 days.

Moroever am one of the first customer to prebook and got the phone in Chennai. As they say its a flagship phone and in 6 months it gone bad also I didn't this kind of service with a reputed company on Samsung.

Also if i go to service center, we have to wait for 2 to 3 hrs in queue to show my phone for observation, the same happened for me twice as I went one for my buds+ and one for my phone, both gone now.

Very worst flagship product.

Hi There,

My parents bought a samsung refrigerator on 16 June this year. It's a two door refrigerator, one with normal usage part and other for freezer. The refrigerator was working alright until it started freezing everything in the chamber just above the fruit basket. Remember it's not the freezer i am talking about but the bottom section of the fridge. My sister had already lodged a complaint earlier this July. The company sent the engineer twice but they couldn't fix it. My parents don't know how to lodge the complaint online however they are trying to reach the shop and the engineer who came earlier via phone but no one is responding to their complaints. They don't even pick the call anymore and if they does they simply say yes we will come but then no one shows up. Even i myself tried to call the person but no response.

I have attached the copy of the invoice for the reference.

I request you to please look into the matter and get in touch with me and the seller and help us getting the fridge replaced asap.

I am looking forward to hear from you guys soon.

Thanks and regards
Seerat Mahajan (S/O Dr. Rajnish Gupta)
seerat.[protected]@gmail.com
[protected]
+[protected]

I Buy a Samsung 43UHD SMART LED TV 43NU7090 on December 16.12.2019 From Reliance Digital
in vizianagaram showroom .There is a sound issue in my TV from last 10days. Please solve My problem

Hi
I am munish sahu. I have lodge 1 complain on samsung customer care on 12 aug with request no. [protected] but till 16 aug not engineer will arranged by sumsung for visit or for checking the issue of a. C after my so many follow samsung customer have too many excuses for delay. I have buy this product under 10 year warranty but i think samsung is not capable to give service as par there policy.

Very disappoint when i am calling on customer care always they given me a new date of engineer but no body will come.

Please help me for return of this product and i want refund of my money.

If company is not capable for his services so why should i pay for this chines product.

Samsung galaxy a31 finger print not work properly my phone 10 days old.

I purchase a samsung a50 mobile in warranty period i have sound problem with this mobile. When i go to service center the service engineer check the mobile and give me bill and said that your mobile cover in full free service. Next day call me and said that mobile have motherboard, display and receiver problem and paid charge will be 8100/- rs. But my mobile not have display & motherboard problem when i give them mobile. When i told his thing to them thy said me that thy cannot repair my mobile. And thy close my service request. Now my mobile is in service center.

मोबाइल नं० [protected]
सैमसंग 6 केजी फुल्ली आटोमेटिक फ्रंट लोड वाशिंग मशीन व्हाइट में लोडर खराब हो गया है। लेकिन कम्पनी कह रहा है कि लोडर की गारन्टी नहीं है। श्रीमान् मैं बहूत परेशान हू।

Samsung m31 128gb mobile new one purchased online recently received on 09/08/2020.. Imei : 355458/11/565395/9. S/n : rz8n7182rvy. Mobile touch failed on today dated on 14/08/2020. Screen lock opened by back finger print and side volume key is working and incoming calls are coming but cont receive and cont switch off also due to touch completely fail...

I have purchased samsung a80 mobile on 24.10.2019 in coimbatore, tamilnadu (Refer attached invoice copy)
Now mobile display got failure on 11.08.2020 and shown & handed over to service center on 12.08.2020. They told display will be replace through manufacture warranty. (Refer attached service request copy) service request bill no : [protected] dated : 12.08.2020
But they didn't provide commitment date correction of above said problem.
Right now i dont have phone because of this issue and all the official / banking etc.. Work is being held up due to mobile non availability.

I am totally disappointed because of mobile failure within 1 year of period.
I using samsung mobile past 5 years, i didn't face such kind of issue sofar.
Pls look into this subject and resolve my problem at the earliest.

Regards
S. Prakash
[protected]
Coimbatore
Tamilnadu - 641021
Mail id : [protected]@yahoo.com

I ordered a samsung microwave oven online on 22/7/2020 and made the payment on the same day. I was assured delivery latest by 25th july '20, however when i did not receive the delivery even uptill 29th july, i called the dealer, who informed me that the model i had paid for was out of stock.

He asked me to select an alternate model, to which i refused and asked him to cancel the order and refund my money. Even though 16 days have passed, i have not yet got the refund of my money (Rs. 14100.00), nor is samsung responding to my complaint.

I am a senior citizen (79 years old) and am unable to run behind them.

My samsung order # is [protected] dt. 22/7/2020.
My complaint registered with them is under complaint # [protected]

This is regarding the redeeming of offers mentioned on the Samsung shop website while purchasing the A70s smartphone.

• Purchase Date – 1 June 2020
• Delivery Date – 9 June 2020

As mentioned in the website, I am eligible for 2 offers – 1) Headphones 2 ) Free 3rd Party Insurance. With instructions from the Samsung customer care team, I have tried redeeming the offer from Samsung shop but of no help. Customer care team were not able to resolve the issue.

Issue – Unable to redeem the offer of free ITFIT headphones which I was eligible for buying a A70s

Screenshots – Shared with the customer care team to help understand the issue.

Issue first raised on – 14 June 2020

Resolution provided the Customer care team – Since offer ended on 30 June 2020, the issue cant be resolved (please refer the attached pdfs).

Irony is, someone from the customer care outbound.[protected]@samsung.com) called on 30 June 2020 promising to resolve the issue. Never heard back from him after that. Also, the customer care representative said there is no escalation team or an escalation officer whom I could reach out to resolve the issue.

If this is not cheating and amounting to fraud, what does it amount to ?

Even the issue raised on social media platform hasn't received any response inspite of multiple reminders since 3 weeks.

On the date 1/7/2020 I gave my phone to get it right at service center. got right on
I was not being given the call because of installment completed na of phone
Phone is not being given even after completion of all installment
I am being harassed for 1 month by telling some malfunction in the samsung finance app
I also complained to samsung customer care against service center but he also did not take coection so far
Be given to me my phone at the earliest. this is reqest from samsung
I had finance my phone from samsung plus its that 8 installment Manth over the 1880

Service center bill no.[protected].
Complaint number [protected].
Service centre Simran electronic
Address: 4 '1st floor Nehru Nagar
Agra282002

My name is Ashish verma
Device : Samsung A50 6/64
My contact. [protected]
Email: [protected]@gmail.com

The samsung mobile battery issue for a51, and a6
I want a solution

Colling problem has been a major issue with the product one year post. I have complaint twice on social media since the last year. See my complaint posted there

#samsung i cant understand the inaction and a blind eye that your service team has been putting on a recurring complaint on my refrigerator. Ever since year post purchasing the double door dual inverter product in aor 2016 the product had regular cooling issues due to extreme condensation afyer working fune for a few days and then it again drops to normal. The pcb has been replaced twice, every six month the service enginner from bijnor come to visit but their inability to identify and diagnose the issue is visible as they can't get it repaired to the extent it demands. O have already spent one-third of the total cost of the refrigerator in terms of repair and service visits. We cant tolerate this any more and demand a replacement. While im okay to deduct the time when refrigerator worked okay as the valid depreciation but not more than that. The customer experience team was constantly in touch with me for a month and have suddenly disappeared since the last 2 weeks with no replies

I recently complained to the service head and the case has again assigned to a service enginner which at this stage is not what i want. I want a replacement now and im firm on this as i dony have the patience to spend money on this faulty product which the service team cant repair even after 3 years where always the problem. Has been the same but different solutions were provided-pcb repair twice leading to wastage of money already
"

Snapshots of the complaints attached. Post the visit by enginner he confirmed colling sensor issue and thermostat problem. Now after spending more than rs 7500 which is one third of thr total mrp is it worth to carry with this faulty product?