Samsung India Complaints & Reviews

Hi i have raised online order via samsung shop. After order raised no commitment for delievery. I had updated so many times to customer card department but no update my order id is ; [protected]. Also not able to cancel the order.

I have done so many esclation but nor result.

I ordered samsung smart tv ua55nu7090kxxl on may-28-2020 which is guarantied by savex technlogy and supposed to be delivered on jun-18. I faced many trouble you could imagine. First i received email with wrong name and second the tracking number provided in mail and website are different. I asked the team to investigate the issue there is no update till jun-30 so i tried reaching savex and got the tracking number by myself.

After confirming with savex the correct tracking number i informed samsung team to update it and expedite the delivery. But there is no response at all. I called, wrote mails and raised complaint via write to ceo but there is no response.

This is worst service ever i faced in online platform

Maine Samsung Company ka ek mobiles Phone Samsung Galaxy M30s Jiska
IMEI1 NUMBER [protected]/1
IMEI2 [protected]/2
Purchase kiya hai Jo abi warranty period me h jisme battery charging Problem bhoot kayda ho rahi h bar bar Samsung care Saharanapur uttar pradesh me dikhane par bhi mera phone sahi nahi ho raha h bar nar phone ko update karke de diya jata h par problem sahi nhi kar rahe jisse warranty time bhi khatam hota ja raha h Ya to lera phone sahi kiya jaye ya mujhe new phone diya kaye

I have lodged a complain on 23rd may and the service request number was [protected]. The technician visited the place and told that the part is not available so he will come again with the part. I later saw the comment that the complain is closed and the comment updated as no defect found.

I raised another complain on 16th june with [protected]. This time i was told that the technician would come and take care of the issue, but no one turned up.

The refrigerator is not working for more than 1 month and no one is visiting to resolve the issue.

Please call me at [protected] to discuss further on this issue.

Amsung House, 1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PS
United Kingdom.

The Samsung Electronics is pleased to inform you of the results derived from
the E-mail Address Ballot Lottery International Program (EABLIP) held to
consolidate our numerous customers worldwide. You E-mail Address have
won a cash prize of £500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS)
and a 52 inch Widescreen Plasma TV with Built-In Home Theater System,
Latest Samsung laptop, Smartphone and 2 T .Shirt from Samsung Electronics with the following details:

Serial No: UK/GBP08/SSG...
Batch No. DNO/MA08/EUR...
Note: All participants were selected through a computer ballot system drawn from 50, 000
(Fifty thousand) names of email users around the world, as part of our international promotion program.
Due to mix up of some names and addresses, we ask that you keep this award personal,
till your claims have been processed and your funds remitted to you.
This is part of our security measures to avoid double claiming or unwarranted participants or impersonators,
taking advantage of the situation.
KINDLY SEND YOUR DETAILS TO THIS EMAIL ID: ( [protected]@outlook.com )FOR THE RELEASE OF YOUR FUND IN TIME:
1. Full Name:..
2. Full Address:..
3. Mobile Number:
4. Alternative Mobile Number:
5. Age:
6. Sex:
7. Country & State:
8. Occupation:..
9. Winning Email:
10: Account Details:
NOTE: - YOU ARE TO IMMEDIATELY SEND YOUR COMPLETE INFORMATION TO
OUR AGENT FOR IMMEDIATE PROCESS OF WINNING ON THIS
EMAIL ID ONLY: - [protected]@outlook.com
===========================
Dr. Williams Ferdinand
Chief Executive Officer (CEO)
TEL: [protected]
Samsung Company Uk Board
I want to congratulate you In Advance a

This is my last step to u, as i have complainted several time about my refrigerator is not working to samsung customer care with complaint no. [protected] (May 22) and [protected] (June 5)
But there has not been any response from your side. I had called customer care atleast 10 times but all the time there are just saying we are forwarding ur complaint to higher department and they will resolve your concern. While i was doubtful but they convinced me to wait every time whenever i called them.

I had a good faith in samsung as ethical company so i always bought samsung phones. This time i bought this j6+ phone from samsung company showroom. I wanted a phone with screen mirroring option and salesperson suggested this phone. After purchase; upon opening the box right in showroom immediately; phone is found to be not having screen mirroring option so i wanted it to be replaced but they refused. Upon calling samsung customer care they too refused.

Phone was down four times in 10 months and fourth time they demanded hard copy of invoice to replace the display, though service person could see it in their system. This is the catch. They repair the phone without parts replacements but when they have to replace the parts then they demand hard copy of invoice which is not always available with us.

I was in different city and it's not practicle to carry all the invoices with me.
So don't expect samsung to replace parts even if it's under warranty

It’s been hardly an year that we bought this so called premium product from samsung thru reliance digital in bangalore. Suddenly we found the fridge smelling. The technician from reliance came and said it may be due to food items, after a night we see no cooling.
Never faced this issue in whirlpool fridge we used for 17 years.
We still await solution from samsung??
Vikram yadav
[protected]

I have purchased samsung refrigerator on 27th april from official samsung website and paid through my credit card. Till may ending i didn't received it and i consider it because of lockdown. Then i started following up with customer support about delivery. Here start all mess at first they gave me excuses of lockdown then gave their dealer's contact number who is unaware of samsung. Then their ceo desk got involved and here again turn table where i received call from someone vaibhav from ceo desk stating he will make sure the fridge will get delivered by 20th june which didn't happen. Then come ravi sharma from samsung customer support who said he will reply me by 1st july and all of sudden i got email my order was cancelled. After keeping my money for more than 2 months, they cancelled the order without my consent. Now refunding me 16923.74 instead of actual amount of 24700. I want justice for my hard earned money and punishment for all these fraudster so that no one else have to face same issue again.

FRAUD AND CHEATING DONE TO ME BY YOUR DEALER AND TEAM OF TECHNICIANS

Dear Sir,

I had purchased Split Air Conditioner of Samsung (Model No. AR18RV3HETYNNA) on 03rd June 2019 from your dealer “Sargam India Electronics Pvt. Ltd., Preet Vihar, Delhi-92 (Invoice 1 Attached).
Please note that They sold the unit to us by saying that this particular AC has 5 years of Gas recharge from Samsung. This only...

I brought a Samsung top load washing machine exactly 1 year back. I took resq warranty too for additional 3 years I.e tile 2024.

My washing machine starts fine and takes in water post which nothing happens. Drum does not rotate. I have raised a ticket and service person visited to check the problem.

It so hard to believe but technician said, rat has bit the motor windings. I have also brought Samsung rat mat as per suggestion. However that rat mat is also bitten and the motor winding too.

Technician is mentioning that it’s not covered under my resq also. What I don’t understand is, why is the motor not covered or protected from rats inside the machine and what is the use of rat mat. This is also an uncontrollable issue similar to a fluctuation in power.

I would expect this to cover under the warranty.

This is my 4th step to you and probably last, as i am getting sure that even complaining to ceo also not taken seriously. After my first email, i recevied a call which was missed as i was not available at that time. I also received an email stating that my your person has called and i missed so complaint has been forworded to customer support department. I sent second email stating that i wish to talk to someone from your office because writing will show you my pain and loyalty towards samsung products. I recevied a call post my second email and lady explained me that it jas been forwarded to the department and the will resolve my issue in 24 to 48 hours. While i was doubtful but she convenieced me to wait and see the reault. I agreed. Today i recevied a call from your different demo department, he sqid he is visiting my office for demo. He came and asked for starter kit, which i explained him that i have not received and have registered complaint at all the possible platform. For my surprise, he said no problem and started demo.in each line he was saying when yoi will receive starter kit it will have this kind of equipment and you need to use it like this. He completed full demo like this. I and my wife who was reminding me not to trust samsung any more as her friends have given a negative feed back, we were watching each other faces. It is more than 48 hours, no one contacted from your concern department where you have forwarded my complaint as explained by the mam who called me and she was so sure, will now realise that how serious your support department is. I bought your micro oven on last saturday and yet to use it. While you took money on the same day. It is a clear cas2 of cheating, fraud and ignorqnce. I have kept all three complaint copies including this one, to let people know that how serious samsung employees are with customer care and how they cheat. I have contacted your dealer vijay sales laso, they said it was over, will be aent shortly. I dont believe this how can be starter kit is not available when the model is avilable. That means your dealer in agreement with samsung selling parts of items and sending items to customer with missing parts? I am afraid it may be possible that orginal internal items like coil, heater etc. May have aold and replaced with duplicate item? These thing you need to answer as your delivery and support department have forced me to ask such questions. Very shortly i will start fight for my rights on different platform, as ai am confident that no one is serious at samsung and all are passing the bug to other. It is possible that for any genuine reason your support department has not reaolved me problem, but it was the dury of your department to check and l2t me know as your person confirmed me that i need to wait for 24 to 48 hours and see the magic. I am not able to use my micro oven after pating you guys is a very very serious issue. Also, last four daus this has became my additional duty to follow and keep raising to you. Personally, i dont like writing a comaplin to you, i believed samsung is not any other brand.

As discussed, I have received a three (3) star rating fridge instead of four (04) star from Samsung website.

Details of my order are as under:

Order ID [protected]
Model # RT42M553ESL Top Mount Freezer with Twin Cooling Plus 415L
Order Date 23-Jun-20
Received On 28-Jun-20

Please find the photos attached for your reference and replace my fridge as soon as possible.

I have purchased one Samsung Galaxy A51 in month of February 2020 and now with in use of 3-4 months my phone is totally waste.

ISSUES:
1 HANG
2 HEATING
3 BATTERY PERFORMANCE
4 CHARGING ISSUE

Now for the same issue I am contacting your people so many times and no is ready to help and you have hired people who are not even able to speak english and you people are not allowed to shout on customer.

My contact number - [protected]
EMAIL id [protected]@outlook.com

Never expected that i would need a gas leak issue in 14 months od usage of rs 50, 000 product

Never displaced, lying at same location/position where delivered and installed. Used by an old couple and you can expect the level o[censored]sage. I think on average would be opened 4-5 times a day.
Have a good stabilizer installed to avoid any voltage fluctuations.

What better service you can expect from customer to provide your half a lakh product.

I think your customer care should be directed to customers rather than your executives as your services are as pathetic as your product.

Say no to samsung and all it's product. Which refrigerator needs gas filling in 14 months?

Its both sides are not working.

Dear sir/ ma'am,

I anula agrawal, recently purchased (On 13th june) a samsung m31 phone from your website (Order number [protected]), and it suddenly stopped working. I went to the nearby service centre and wanted to replace that phone. They told me that there is a problem with its display and they will repair it and not able to replace it. As the replacement policy is only for 14 days, but my phone stopped within 14 days only, but the google map shows the wrong address of the service centre because of that i became late. Also, if the product has a manufacturing defect, and if i complain about it within 18 days, it is not my fault.

Please consider my request. I want to replace that phone. As this model (Imei: [protected]) stopped working within two weeks, i do not have trust that it will work properly in future. They told me they would replace it after three times repair within a year. So its seems that they just want to complete the one year (Time of warranty period). If the new product is defective at least, you have to give me the replacement. I will be very grateful to you if you help me replace my phone or take it back and give my money back so that i will buy another phone.
Thank you,

Anula agrawal
Integrated m-tech 5th year, geophysical technology
Indian institute of technology, roorkee, india

I have been following up with samsung for replacing my refrigerator (Defective and expensive), but not getting any proper response and resolution from them.

I purchased the refrigerator around feb end. Within 3 months, the refrigerator stopped cooling. On complaining to samsung, they said the compressor has stopped working and asked us to wait for 10 days for it to get replaced. I had to keep calling samsung to get it replaced sooner, which happened on 19th june.

Within 3 days of changing the compressor, the refrigerator again stopped cooling. I raised the complaint on 25th june and there has been no resolution yet. This is definitely a defective refrigerator that samsung has sent and my simple ask is to replace it immediately, which is going around in circles.

1. I had to call multiple times to get the service engineer visit my place on 27th june
2. Samsung probably has no records of the service engineer that came - they are asking me the name of the person who came over and what was the conversation
3. I was promised for a resolution on 29th june, that did not happen
4. I was again promised for a resolution on 30th june, between 1-2 pm, that again has not happened

The refrigerator has stopped cooling twice within a week and i'm continuously asking them to replace the defective refrigerator, but haven't received a proper response from the team.

I would request help on getting on the refrigerator replaced immediately - with the current lockdown situation, i'm not willing to take any risk with this defective expensive refrigerator and i was hoping for a much more prompt response from samsung. This is highly inconvenient and not expected from a brand like samsung.

Ticket reference number: [protected]

I have shared all invoices, model number documents with them. The responses i'm getting is the ticket has been forwarded to xyz team and the team will call you back - there is no resolution and it is just going around in circles.

I need a replacement refrigerator asap.

I submitted my tab for repair at new rays enterprises jalandhar that give estimate for rs 8080/- and no guarantee for the parts gh[protected], but i refused because i want to checked from another after that's i found from another person, they say me that only ic dead and its cost about approx rs 1500/- so i repair from there, i just informed you that's your service vendor looted. Kindly look linto the matter and return my inspection amount,. If required i can submit both side document for supporting, so take necessary action against the vendor which are looting to the customer.

I ordered a mobile handset on samsung india website on 3rd june 2020. The mobile was immediately shipped from chennai on 4th june with scheduled delivery date of 7th june 2020. However, till date i. E. 30th june 2020, the order has not been received by me.
On continuous follow ups with samsung customer care as well as written number of e-mails to samsung, i did not get my order delivered. Then to the great surprise of me, i got an update that the order has been cancelled by samsung without consent from me. On enquiry of the same, i was told that due to some technical issue the same has been cancelled.
Why the customer has to suffer for any issues with the company? When i was requesting for the cancellation, i was told that the order can not be cancelled when the product is in transit and i can cancel the same once i receive the order. If that is the rule, then how samsung can can cancel the order and that too when i was requesting & samsung representative has acknowledged for delivering the same at the earliest. Are the rules different for seller and consumer?
Basically samsung had taken upfront money from me on 3rd june, and in return i had not received any product as well as refund for almost a month. I also do not know how much refund i am going to get and till what date. How i am going to be compensated by samsung for this mental agony as well as not able to given the mobile during this lockdown to my parents, who are suffering due to that?