Samsung — Complaint on 50 inch Samsung TV model UA50TUE60AKXXL. SRN: [protected]

This is a reference to the fault on board for my 50 inch Samsung TV within 13 months of purchase - Model: UA50TUE60AKXXL.

The fault was identified by your technician on 25th AUG 2021 and the status I keep hearing from your head office till now is, it will be replaced shortly with the ETA being revised with every call.

After escalation, I have received calls from Samsung head office on 10-sep-2021; 13-sep-2021; 17-sep-2021 and today 21-Sep-2021 - just to mention the status is in progress and there is difficulty in getting the panel. Firstly, it was a new spare expected from the factory and again on an excuse that the received component was also faulty. And now there is still a problem in getting the component.

If it is true, is it not pathetic for a company of Samsung standard? This TV is a new model and I wonder whether it is worth thinking of and also recommend others in buying Samsung products when required spares for new models are not made available in a metro city like Chennai.

Though being a international brand and with huge cost, the product got failed in a year. The Panel and the Mother board are the main components and you are suggesting to replace the Heart of the the TV. Also what gurantee you are going to provide for the new panel? I would like your company to replace the TV itself asap since I lost complete trust in my waiting time and also quite shocked to hear a major component turning faulty in just a years time.

Please note that I have been waiting for a month patiently and hope you will take immediate steps to set right the problem as we lost our patience and also thinking to take up this issue with consumer court/ appropriate forums and publishing this worst scenario on social platforms.

Hope this complaint atleast will receive your immediate and prompt attention unlike my other emails.