Samsung — Complaint on Pathetic service experience- Repair of Samsung Tab A

Hi Team, hope my issue will get addressed here. I have been following up with Samsung service centre since past 8 days without knowing the exact issue till date.

I wouod like to lodge a complaint towards my bill reference number [protected].

I have handed over my samsung galaxy tab A for repair to your Samsung service centre (Service Centre: [protected] - VIGILANT SERVICES) SV Road- Malad, Mumbai dated 18th Aug 2021. There is some flickering issue noticed.

I have been told by your service supervisor that this seems to be a display issue. God knows what is the background to that or they have just simply assumed. I still gone ahead basis their inputs thinking this is an authorised service centre and should be fine. I have also paid them an advance of 1500 to start the work.

On Saturday 21st Aug I have been asked to collect my Tab A after they have changed the complete display, shockingly the same issue persist at the time when i was taking handover. To my surprise, I only highlighted the issue to your staff. This is really sad to know that samsung has hired some unskilled technicians who doesn't investigate the problem and just changed the complete part.

Post my highlighting the issue they come into action and told me that we will recheck this again. On saturday they called me and told that this is a motherboard issue and some part needs to be ordered. I have no choice then to accept this since i have already wasted several days for this. I have been told that tab will be ready by monday 23rd Aug 2021. I again called on monday and i haave been told that part is not yet received, expected to get resolved in tuesday. On Tuesday- same response. On wednesday 25th Aug, I called to the service center and someone asked me what is the issue. Now iIdont know what to answer to that since i have been struggling since past few days. They again called me and said some other issue come up and now there are some parts to be ordered, not related to motherboard. Till date I have no visibility as to what had happened to my Tab, what is the issue, when will the same get fixed and when will I get the handover of the same.

I am requesting Samsung central team to investigate on below points. I need justifiable answers to these and hopefully soon.

1. Why is the display being changed when it was working fine without investigating the root cause. I better opt for road side repair shop who can do the similar stuff in significantly low cost. Serious question on samsung credibility on this.

2.Why after few days issue is changed to motherboard issue and again after few days to something else. Dont we have slilled technicians in Samsung?

3. I have been running around and travelling to service centre multiple times. Who will bear the cost of time and money invested here? My work i getting impacted due to this latharguc approach of samsung.

3. When will i get my Tab A back. I will not be making any payment towards my display since the same was changed for no real reason.

4. Why the bill us shown as setteled when the same is still not closed and Tab is still lying with the center. This is clear breach of service process and incorrect reporting.

5. I need to get assurance from samsug that this tab will function well for next few months since they have done something to my tab without knowing the root cause.

Expect a quick resolution on my queries.

Please dont give me generic answeres to my issue that you are looking into the matter since all these are false assurances which i have been getting since past few days with no closure of issues.

I hope I am not required to go to next level after this escalation

Regards
Ajay Jain
[protected]