Samsung — Complaint on refrigerator

Just two months back we bought the refrigerator and it got burnt on 15th Oct from the backside and I have raised a complaint about my refrigerator with registered mobile number [protected]/[protected] and name is Nageswara Reddy( my father). So many times I called customer care and the support team was not responding properly and not providing the details about the ticket. Everyday support team is telling the same repeated answer like you will get call in head of the department in 24 hrs and your complaint will be resolved . Even I sent our multiple mails to servicehead.[protected]@samsung.com but no response except auto reply mail from system. My father & myself are getting worried, getting irritation and feeling like torture.

Initially one technician came to home for investigation and took some pics of the burnt refrigerator and raised the complaint but no proper update on the complaint.
I got reference numbers :[protected], [protected], [protected] & [protected]

Could you please look into the complaint ASAP.