Samsung — complaint regarding my samsung refrigrato

Address:

New Delhi, Delhi

My name is prince.i bought a Samsung refrigiator on 24/7/2014 from gupta electronics whose model was rr2315tcapx.i found that the cooling was not working well so contacted Samsung customer executive whose complaint number is [protected].the engineer who came from company said that he will refer this problem to his senior engineer and the senior engineer came and after inspection he said that your complaint is genuine so I will talk in company about this they replace your refrigerator as soon as possible. Beacouse your refrigerator is non repairable. but when I didn’t get any reply from company so I complaint again and they renewed my old complaint number and again an engineer came and he inspected my refrigiator and he also said that I will talk in company.i did complaint 3 times on 10th aug 2014. 20th sep 2014 and 11th oct 1014 regarding this matter but they didn’t gave me any proof in any written but I clicked picture of engineer’s job sheet who came on 29th sep 2014 in which it was written that the temperature of veg box should be 8-10 but it was 15.3 and the name of engineer was neeraj and I have a proof of his job sheet in which it is clearly mentioned that the refrigiator is having problem with its temperature.so I am disclosing that job sheet and invoice of the refrigiator.kindly take corrective steps against this. And plz help me about this problem. I want replace my refrigiator. Thank you Prince Contact no- [protected] Alternate no- [protected]