[Resolved]  Samsung — Complaint Regarding my Samsung S21 FE Exynos Appearance of a disturbing White Vertical Line on Display after Software Update


I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990EZAIINS, Serial Number: RZCT813087X – [protected]) on 22nd September 2022, through Flipkart. Unfortunately, a disturbing white vertical line appeared on my display on 02nd February 2024, following the latest software update received on 26th January 2024.
The service request was initiated for a free display replacement on 06th February 2024. However, the request was denied on the grounds that my handset is out of warranty. I have learned that free display replacement is available only for flagship handsets affected by the software update, as per Samsung's latest terms and conditions. Despite the fact that S21 FE Exynos also falls under Samsung's purview and the issue is purely software-related, the denial of free display replacement seems unwarranted.
After several communications, the Samsung premium team acknowledged the software update issue from their end on 09th February 2024 and suggested a possible free display replacement if the terms and conditions are amended. However, it has been three weeks since the incident, and I have yet to receive any confirmation.
As a loyal customer of Samsung products, I believe in the integrity of their service offerings. However, the denial of mandatory free service has left me deeply dissatisfied with the overall experience. This issue has caused inconvenience and disruption to my daily activities, and I kindly request prompt assistance to resolve it.

Thanks and Regards,
Anoop P
Was this information helpful?
No (0)
Yes (0)
Mar 24, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2024
Samsung India Customer Care's response
Dear Mr. Anoop,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information