Samsung India Complaints & Reviews

Motherboard failed after software updates in June 2023. Service center not following SOP and involved in unfair trade practice. From June 2023, mobile is still at service center. They offered paid repair with discount while I am not ready for the same as issues raised due to software issue....

Received software updates on 30 May 2023 and same was updated. On 3 June 2023, reboot issues was started in mobile. Mobile was not physical nor liquid damaged. Twice time visited service center. They were not following SOP. And involved in unfair trade practise. Till the date mobile is not repaired and they are asking for repair charge and I am not ready to pay for the same as issues raised due to software updates. If it will not repaired till end of this month then I will approach District consumer dispute redressal.

I am Ashish kumar parida, currently having a handset of samsung galaxy F54 5G.
Recently someone breached my phone screen lock pin and some how reset that pin and then turn off the remote unlock option and then in find my mobile lock it from the same phone. When I firstly try to unlock with my pin it denied and after certain trials I end up locking the device permanently. In the screen it shows to go for service center but when I arrived they are not even able to reset it.
Now I got call that that can not be retrieved. It is just 4 month since I brought it.
After this type of service I loss my faith samsung phones.
Please take it seriously and resolve my problem.

Sir,
Good evening,

I have a samsung washing machine which was purchased in the name of M.Shanaz, (my sister) in Hyderabad in Jan 2015. It's 7.5kgs digital inveter motor model with ten years warranty for motor. I have raised service request on[protected] technician came on 6th Nov and after checking he informed that I have to replace the motor and wiring kit. Then I requested him to place the order for spares as lost the purchase bill and warranty card of washing machine during shipment from hyderabad to Anantapuramu. The technician after sometime informed that the there were no spares available for this machine in the company itself. I was surprised to hear this becz ur company had given 10 years warranty and now u are denied for spares. Further he advised me to sale just as scrap.
Next I raised the same question in ur customer care on 6 th 7th and 8 th November to know the truth. Everyday they suggest that samsung company will provide a coupon after inspection by company service personal. Till today no one is visited or call me. Today also I dailedto customer care and get a complaint number ([protected]) but I have no hope.
In this regard I sincerely request u to not to manufacture the product to which u can't provides spares. My another request is not to fool the customers by giving warranty as a promise to the people who believes ur products blindly

Finally I hope I will get response from u, if not I feel ur also part and parcel of bluffing customers.
Thank you very much sir,
With Regards,
M.Shamshuddin
Deputy Executive Engineer, electrical
D.no:[protected],
Housing board colony,
Anantapuramu
[protected]/[protected]

Bought A Samsung 55-Inch TV From Flipkart On 28 Oct 2023(Delivered On 30th Oct). Once The Item Was Delivered, And A Samsung Engineer Came For A Visit, The Display Of The TV Was Found Damaged During Installation. On Reaching Out To Flipkart, They Asked To Reach Out To Samsung. On Reaching Out To Samsung, They Redirected Me Back To Flipkart, And Then Flipkart Mentioned That They Wouldn't Be Able To Proceed Further Until Samsung Provided A Denial Letter From Their End.

I have buy 2 years before Samsung M21 from online purchase. So now mobile have sudden death then I checked local shop they said mother board complaint .I put charging cant charge and overheating also its the shame for company Samsung .If you have contact me . My last phone i have used for 8 years with lot of Faith i have got this phone. From Samsung we never expected such Products.Please do needful.

I ordered a phone on 1 November
I hav not received my order it's delevery date was 5 November,
I asked at Samsung helpline number they said they don't know when will it be delivered it's been 5 days since I ordered
Product - s21 fe
Order I'd - [protected]

Dear respected Sir,

My initial interaction with Ravender Nagar took place on 10 October 2022.
His designation is Purchase Manager
False Job Commitments: During our initial communication, MR. Ravender Nagar made a series of commitments and assurances regarding the job that later proved to be false.
Shockingly, Ravender Nagar went on to solicit a bribe from me in exchange for a favourable interview process...

I have buy 2 years before F41 Samsung from online purchase. So now mobile have sudden death then I checked local shop they said mother board complaint .I put charging cant charge and overheating also its the shame for company Samsung .If you have contact me . Thanking you Femina Nazeer [protected]

I have been using m31s for 1.5 year recently
Its dead and getting turned on i don't know why i visited service center they say that mobile is damaged you have replace it. It cost around 7 k i didn't understand why i have to pay 7k for company's mistake due to software or hardware even brands like oneplus changing their display when they done the mistake i don't understand why samsung didn't respond to this problem for many customers who are using 9600 and 9611 chipsets

Order # [protected]

Samsung not accepting the return of the microwave I bought online from their Samsung store. Their return policy is a joke. Every department is transferring me to each other. No one is wiling to help.

I was interested in this LS27CM500 27 Inch Smart monitor.
I had a few pre-sales queries which the expert(?) on chat could not answer. They asked me to schedule a demo by Samsung by visiting a particular website.
This was a good practice, an online meeting where they give a demo.
I scheduled it for 27-Oct 4 PM.
I got meeting invite and OTP.
I logged in at 4 PM and there was no one. I waited for 5 mins, again logged off and logged in but no one turned up.
I waited for another 25 minutes but no one came up to give a demo. No one even called.

See the screenshot. It's 4:21 and no one is there in the meeting.
It's prudent on my part to refrain from buying Samsung monitors

Subject: Urgent Resolution Required for Delayed Refund - Order ID: [protected]

Dear Samsung Customer Care,

I am writing to express my deep frustration and disappointment regarding the ongoing issues I have faced with my recent order of the Samsung S23 FE, which was placed on October 7. My order was accompanied by an instant exchange application as I was looking forward to a seamless transaction process. Unfortunately, what should have been a smooth experience turned into a nightmare due to a series of errors and delays that were entirely beyond my control.

On October 20, I received the delivery of the Samsung S23 FE. However, I was shocked to discover that the exchange status for my old phone was still pending. After multiple attempts to resolve this issue, I contacted Cashify, the exchange partner of Samsung, who confirmed that the problem was caused by a delivery boy's phone application error. Subsequently, the delivery boy returned the product to Samsung, and it has been four days since then. To my dismay, I have yet to see any initiative or communication from your end regarding the refund.

What concerns me even more is the fact that I recently checked the status, and it now reflects a "cancellation" status. This has left me extremely worried, as I have come across online comments suggesting that Samsung's refund process can be painstakingly slow. I trust Samsung to uphold its reputation for quality service and ensure a prompt resolution for its customers.Till now The refund is not processed.

I attempted to contact your customer care team, but I have been met with only vague assurances, such as, "the issue is raised on a high-priority basis, and you will receive an update within 24 hours." While I appreciate the promise of a prompt response, actions speak louder than words. I am yet to witness any proactive steps taken by Samsung to rectify this situation.Till now The refund is not processed.

I kindly request that Samsung prioritizes my case and expedites the refund process without further delay. I believe it is only fair and reasonable that I am reimbursed promptly for an order that I have not received and for an exchange that was erroneously processed due to a mistake on your end. I had expected more from a reputable company like Samsung and hope that you will take this matter seriously.Till now The refund is not processed.

I am eager to see a swift resolution to this issue and regain my faith in Samsung's commitment to customer satisfaction. Please contact me at [protected]@raghuenggcollege.in or [protected] to provide an update on the status of my refund. I eagerly await your response and a resolution to this matter.Till now The refund is not processed.All the proofs and related doctuments are produced below.

Sincerely,
Vandrasi Jaswanth

Subject: Urgent Resolution Required for Delayed Refund - Order ID: [protected]

Dear Samsung Customer Care,

I am writing to express my deep frustration and disappointment regarding the ongoing issues I have faced with my recent order of the Samsung S23 FE, which was placed on October 7. My order was accompanied by an instant exchange application as I was looking forward to a seamless transaction process. Unfortunately,...

Sir,
Chemical smell is comming when opening my refrigerator door. Please take urgent action.

This is to notify that i purchased a samsung AC 2 Tons from Samsung Store in Croma, Gurgaon during there festive sale going on in Dusshera. i was committed for a cash back of Rs.8000 if i will use my icici credit card. after purchase even after 28 days no cashback was received so i spoke my bank. they told me that this cashback never came. i spoke to samsung in chroma store and they gave me the number of Mr Saurav Katyal of Gurgaon. when i spoke to Mr Saurav Katyal, he upfront told me that i have to give him half of the amount of this cashback which is Rs.4000 and then only he will authorised and recommend my cashback. its a clear case of bribe that he is asking for. is this the way samsung in india work that all of there managers are asking for bribe and exploit the end users?

Received defective fridge
Filed many complaints
Engineer visited. Made more scratches 10 times more than the original
Assured to get the door exchange
Service was under process
Now they are saying parts are ordered again. They are just playing games ..delaying the process. Scam
Samsung is a great scammer. Sending engineer for what God knows...making more scratches. Taking photos and going . Done...

I am a 66 year old heart patient who is suffering from heart disease Atrial Fibrillation and was also admitted in hospital due to it. For this purpose I purchased Samsung Galaxy Watch 6 smart watch which was said to have the features of Atrial Fibrillation alert system and emergency ECG recording feature on all tech media and also Samsung India website. Samsung India had described this features on its website without mentioning clearly that this feature is not available in India. But the delivered product is not having these features. I purchased this watch only and only for the AFIB alert and ECG recording feature described in Samsung India website and only and only reading it on samsung india website. There was no clear mention of this feature not available in india. This watch is basic watch with features that are available in 2000 rupees smart watch. Samsung sold me this watch for 35000 rupees with features of 2000 rupees watch. Now Samsung is not taking product return and refunding money even after more than 25 email requests. Product is kept unused since it was received. Samsung India is doing fraudulent practices by selling its watch without features that it had flaunted and described in its own website. It had not mentioned anywhere unambiguously that the Afib alert and ECG recording feature is not available in India. This is misleading advertising and fraudulent practice. Samsung India is harassing heart patients. It is saying we had written "may or may not be available in some countries". Samsung is cheating me by describing these features in website without clearly mentioning not available in India. Because of confusing and misleading description and advertisement, I purchased this product and it is not having the features. Samsung is also doing misleading soft advertisements by getting this features publicity without any mention anywhere in any media or its own website that this feature is not available in India.
Samsung is just ignoring my request and not providing any clear reply to email requests.
Attachment: invoice, webpage of samsung india which described the features which is not available in product, medical paper of hospital admit with Afib

The purpose of this complaint is to bring to your attention the unsatisfactory response I received from Samsung's customer service, which has left me with an unresolved issue and considerable inconvenience.

A few days ago, I discovered a green line on the display of my Samsung Galaxy S20+ upon waking up in the morning. I had not dropped the phone or exposed it to water, and it was working perfectly fine the previous night. In response to my concern, I contacted Samsung via WhatsApp, and I was informed that my model is eligible for a free-of-charge (FOC) screen replacement. Encouraged by this offer, I promptly visited the nearest Samsung service center.

However, upon inspection at the service center, I was informed that my phone was ineligible for the FOC screen replacement due to minor scratches on the back of the device. These scratches are unrelated to the issue I am experiencing with the display and have no impact on the screen's functionality, these minor scratches are very common for a phone that has been used for years. The condition of my phone looks good for more than 3+ years.

Furthermore, I would like to bring to your attention that this issue does not appear to be an isolated incident. It has come to my notice that a significant number o[censored]sers with the same Samsung Galaxy S20+ model are experiencing the same display problems, indicating a trend. This means there is genuinely a problem on Samsung's side.

In addition to this, I have faced significant inconvenience in having to take time off on a work day to go to a service center in heavy rains, and deal with the long wait times, only to finally talk to a callous technician who tried to make me believe that the issue was my fault. This is not the level of service or product quality that someone buying a flagship phone of more than INR 50000 from a reputed brand like Samsung expects to go through.

As a consumer, I believe that I deserve a fair resolution and the service that I was initially promised. I want a Free Of Charge Screen Replacement.

Bought a new Samsung M34 5g from amazon on 20th Oct. Battery draiming in 5-6 hours.

Asked Amazon for replacement. Surprise surprise, they dont replace any more..samsnung does.

Went to samsung service center at Khajuri Varanasi after calling them. They did nothing, gave no reciept or did any repairs..On asking for complaint book, said they dont have it.

So net net Samsung and Amazon both avoided their respomsibility in selling a defective product. Will Samsung take responsibility and replace or continue to just make and dump defectives in India?