Samsung — complaint regarding samsung a35 phone

Please refer my 1st complaint
https://www.consumercomplaints.in/samsung-complaint-for-samsung-a-35-phone-c3514...⇄
i did not get any reply through consumercomplaints.in
I purchased SAMSUNG A35 phone on 15 july 2024
SAMSUNG is denying to return the phone. Its a manufacturing defect... there is a dot / air bubble at the back side of glass of the phone.
SAMSUNG is adamant and they are not returning the phone even when there is a policy of 14 day return policy.
M mental peace is hindered. I purchased a phone to use but i cannot use as the phone is also heating .. and as there is an air bubble... there can be a possibility that it could blast.
But SAMSUNG is not taking any interest and refusing to return the phone.
Please look into the matter as it is serious.
I visited SAMSUNG service centre and they refused to help me in this matter.
My complaint no. Is [protected]
SAMSUNG CEO DESK complaint no. Is [protected]