[Resolved]  Samsung — Complaint regarding samsung Mobile service and warranty

I purchased my Samsung device from Dubai last January during my visit and now I am currently in India. So my phone is facing multiple issues with software and after a lot of complaints on Samsung member apps and calls to Samsung Care (India), Multiple visits to the service center (India), no resolution was provided stating my product is an overseas product and I should go to Dubai again to repair it (The product is under TRA warranty and I was told during the purchase that it will be valid in India).

Following are the details
1. Alot of apps are crashing on the phone. (Attached proof video)
2. Issue of hanging and phone restarting when using an app.
3. I have sent logs multiple times on samsung members app, attached screenshot for your reference.
4. I have called Samsung care multiple times, all they adviced is Factory reset the phone (which i did, problem still presisted).
5. Samsung care have put me on hold or told me they would call me, no call backs no resolutions.
6. Samsung care Advised me to visit the service center (India), and specifically told me that problem will be resolved under warrenty and in maximum of 1 day, i visited twice ( attached service center logs)
7. Service center asked me to keep my phone for 4-5 working days and also asked me to pay money saying we can't see my warranty status (attached warranty status on samsung website of my phone) also while repairing if anything happens to my phone they're not responsible and no damages will be paid., Also, the bill states the product is under TRA warranty and valid in India.
8. Even after 4 visits to service center and multiple calls/emails no solutipn provided, the service center says if we repair your device and anything happens to it while repair we are not responsible and they want me to give it on mail. Even though the product is under TRA warranty.

I have been very disappointed with Samsung Service India and the way they have troubled me multiple times with back and forth same replies and no resolutions. I have already raised an issue with the Indian consumer protection forum and the appropriate authorities.

After i raised a complaint i got a call from samsung team in few days saying why are you raising complaint when we have closed the case and we cannot give any more solution.
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Oct 3, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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