Samsung — Complaint Regarding Samsung S-3

Address:

New Delhi, Delhi

To, Samsung director, A-25, Ground Floor, front tower, Mohan Co-operative Industrial Estate New Delhi Subject – Complaint Regarding Samsung S-3 Dear Samsung Team I had purchased handset Samsung S-3 (serial no, RF1D359GEVD). I start facing difficulties from Dec 2013. I had submitted this phone to Rohini center (claim no [protected]). They told me that this phone got dead and they change hardware, display and charging jack of the phone. After one month I again faced same problem and I submitted it to the Ranibagh center (Claim no. [protected]). They submitted my phone for 3 to 4 days. Ranibagh center people told me that this phone is dead and require hardware change. They return my phone after 3 or 4 days. After changing the hardware I again start facing the same problem. The phone got stuck after Samsung comes. Then this time I showed this phone to Ashok Vihar service center and they told me that there is a liquid in phone charging jack. They told me an expense of about Rs. 400 and I approved the same. After two hours I got call from Ashok Vihar service center (Claim no [protected]) and they hold me that your handset requires complete change of hardware, display and charging jack and it will cost me around Rs. 7200. They call me after 10 mints and this time they said that we are covering your handset under warranty. They take my phone for about 4 or 5 days but they don’t provide any stand by to me. After getting back the handset from Ashok Vihar the handset again switched off and it’s not starting I went to Ashok vihar service center, they check the phone in their system and they said the handset is in repeat so job sheet will not be created. So they check the phone on my mobile bill and ask me to wait outside in customer area. And after 20 mints they told me there is liquid in your handset so it will not covered in warranty. And before 4 days they had changed motherboard, jack and LCD, I am also electronic engineer and I have the knowledge for the same that where there is liquid the components turns to black. And the material was not black it was something else (i.e. chunna), Its seems that these service center people are doing fraud with me. I have word with technical person and ask them to brush the area and if black components come then I will pay charges and if the components not turns into black then it can be covered within warranty. But technical head refuses to brush the area. Its seems there is some fraud and if there are sure then please ask some technical person to check my phone in front of me. This phone got in problems many times. I had a word with “Mr. Amit” in head office regarding to show the footage of the repairing of my handset. I went to service center and they refused me to show the footage. I again check the handset in front of me and they check the handset in front of me and at that there is no liquid found in my handset then why they people told me that there is a liquid in my handset and they submit my handset again for mother board. And last week they had changed display and mother board of my handset. But my display is remaining the same. I don’t have any idea where they had put the new display. I ask a question regarding this but they don’t give any answer. And I don’t find any solutions from Mr. Amit in your head office branch. He just makes excuses for 7 or 8 days. He makes me mentally disturb. And I don’t understand when there is no liquid in my handset then why they told me that there is a liquid in handset. I just want to say that if Samsung offer such an expensive mobile phone in market then I believe the service must be equivalent capable to solve people problems. I purchase the Samsung phone with a lot of hope and wishes. But my experience regarding Samsung is very bad. Now I decided that I don’t want to use Samsung handset and I want my refund. And this phone is not according to my wants and I will not advice any one to go for Samsung mobile. I now want to go for other companies handsets. You can contact me on - [protected] (Monu Sharma)