Samsung — Complaint regarding SAMSUNG S21+5G Bill No [protected] invoice dated 03/06/2021 for an amount of INR 76,999/-

Address:

THANE WEST, MAHARASHTRA

Complaint to Management

Complaint regarding Bill No [protected] invoice dated 03/06/2021 for an amount of INR 76, 999/-

Sir/Madam,
I am writing this letter to complain you about the poorest after sale service of SAMSUNG. ON 03/06/2021, I brought a phone Samsung S21+5G for INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine)
Unfortunately, your product not even in two months stopped working and screen became black while I was using the phone and there is no physical damage.
I have visited the Samsung Service Centre, but the staff said there is a physical damage on the product.
I would like to ask and complain that there is not even a single scratch on the display and the phone is not even getting started. I have invested an amount of INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine) for such kind of durability?
I had lodged a complaint on Saturday and my phone is at the Service Centre since Saturday but nobody is bothered to reply on email or even call. I have called on the toll free number and Mr. Omkar Soni attended my call and he made me wait for 30 mins saying he may connect me to the supervisor and promised that they would get back to me anyhow but all in vain.
I had dropped my phone at the Service Centre on Saturday. Even after passage of 4 days nobody is bothered to even reply on the customer’s grievance.
The Service Centre is asking to pay 12, 000/-plus for getting the problem resolved which is in fact entitled for Free service under warranty period. I would like to ask the management after making a payment of INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine) SAMSUNG provides us with this kind of durability that the phone is damaged in just a span of two months. The staff just want reasons to somehow state that the product is physical damaged and that the customer cannot claim the free service in warranty.
This is unfair trade practice hence you are requested to get either get my handset replaced or repaired free of cost.
I hereby call upon you to resolve the issue immediately failing which we are left with no option but to instigate legal proceedings.
Looking forward to a practical response from you in this lieu.

Thanks & Regards,
Geeta Lundwani
Advocate