[Resolved]  Samsung — Complaint regarding water damage to smart watch

I am writing to raise a complaint about my recently purchased smart watch (Samsung watch 4), which was damaged by water. I am extremely disappointed that this has happened, as I have taken good care of the device and followed all the instructions provided by the manufacturer.

I believe that this kind of damage shouldn't have occurred under normal usage conditions and I would like to receive a resolution to this issue. Since the manufacturer claims that fitness watch can be used for swimming and if there is a water damage caused due to defective or quality issues. Why is the manufacturing warranty not covered?

Even after enabling the water lock mode for swimming and if water enters inside the watch. It is actually fault with device. Liquid damage have been caused due to fault in the mechanism. Even the service personnel agreed but they are helpless due to the company policy.

They are actually fooling customer with false advertising.

I would appreciate it if you could process a replacement or no cost repair for the smart watch.