This is in regards to the samsung refrigerator 670 litre with model no :- RT65K7058BS/TL/2017 purchased on[protected] from M/s Bismi Appliances, Kaloor. Kochi -682017. Kerala. void Invoice No :- 1001375 dtd[protected] for an amount of Rs. 74, 800./-. billed in the name of my father Mr. Joseph Aloysious.Kadungamparambil, Manayath House.Thevara.kochi-682013. The refrigerator was working fine at the time of purchase and was working till december 2020 . in December 2020 refrigerator started showing problems. the problem was no cooling in the refrigerator area and Ice forming in the freezer vents and cooling fan making noises and gets stuck . and a complaint was raised and the refrigerator was taken to the Authorised service center ( GSS Quick Garage India Pvt.Ltd, Edappally.Ernakulam-682024) and got it repaired on[protected] and a bill was charged for an amount of Rs. 1487 /-.void cash receipt no :- 4462 and after 15 days the same complaint started again and was taken to the authorised service center and got it repaired on[protected] and a bill was charged for an amount of Rs. 666.34 /- void cash receipt no :- 4824. and after three months the same problem started again and it was during the period of second lockdown due to corona second wave . and after the lockdown the refrigerator was taken to the service center for the third time and got it repaired on[protected] and a bill was raised for an amount of Rs.767.40 /- void cash receipt no :-13014. and after one month the same problem started again and was taken to the service center for the fourth time and got repaired and a bill of Rs.3366.84 /- was paid, void cash receipt no :-14936 on[protected] . and in december 2021 the same problem started again and refrigerator is taken to the service center.
The service center informed us that the refrigerator cannot be repaired and they said they have informed the head office in chennai regarding the matter. The service center people stopped taking calls fom my father .my father who is 74 yrs old went to service center to know the progress of the refrigerator. and they said this problem cannot be solved. and he returned home .and they wrote an email on[protected] stating that they have found an internal condensor leak and as per samsung policy internal condensor leak is not repairable and offered a refund of Rs.7480/- as 10 % of the Purchase Bill amount of Rs.74, 800 /- on[protected]. the service centre says that the internal condensor leak is non repairable.so its a manufacturing defect . they are responsible for giving a replacement . i heared that this type of model is having trouble everywere. The service centre people were aware that this refrigertaor is having a non repairable problem . they simply waisted 2yrs simply dragging the issue in order to say its been 5 yrs and out of warranty.
and it is a great disappointment to me that i have always been patient enough and have always payed the bills ( Total - Rs .6285.58 )for all the services done so far.
i should say samsung enjoys a great reputation and goodwill in the market and we purchased the product due to the belief and trust we have for samsung. however the experience has left me utterly disappointed. due to the poor feedback and poor service of the authorised service center people.
i am hopeful that you will do all the needful to compensate with the pain and disappointment i have gone through. i am attaching the copy of the bills for your referance.
Thanking you
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