[Resolved]  Samsung — Compressor damaged

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Thiruvananthapuram, Kerala

I have purchased a Air Conditioner Split 1.5 Ton - Model AS18EFAXTL from Samsung Plaza, M.G. Road, Trivandrum on 24.4.09 by Spending Rs.30, 000/-. Regular services were carried out quarterly by your authorised service centre, viz. Top Coolers, Kowdiar, Trivandrum. On 16.8.2014, the condencer was found damaged on account of gas leaking and for replacing the same (condencer Rs.6000, Gas filling Rs.1650, servicing Rs.225, T.A. Rs.250) an amount of Rs.7525/- was spent by me. Yesterday, the Compressor seems to be damaged and for replacing it, I have to again spent Rs.7000/- and other charges coming to around Rs.9500/-. These two major components damaged within a short span of 5 years only from the date of purchase of AC. In fact a common man find it very difficult to afford and spend these type of exorbitant charges for the defects occurring on your products of a reputed company like you. You could imagine how I could afford Rs.15000/- within a gap of 5 months for no fault on my part. I shall feel thankful if you could kindly arrange make necessary arrangements to replace the Compressor free of cost.