Samsung — continuous issues in my samsung tv within 3 years

Dear Support Team,

I hope you are doing well. I am writing to let you know my frustration and ask for help with the continuous issues I have been having with my Samsung TV, which I bought three years ago. I purchased the TV on 28.08.2021.

Despite being a loyal customer and choosing Samsung for its reputed quality, I have encountered multiple problems with my TV over the past three years.

Here is a brief summary of the issues I have faced:

1.[Motherboard issue]: I faced a motherboard issue in July 2023 and changed this through the Samsung Authorised Service Center at A K Engineering Company by paying around Rs.8000
2.[Backlite pannel issue]: After changing the motherboard, it has not even crossed one year. Now I am facing a Backlite issue. Its estimated cost will be around Rs[protected].
I purchased a TV for Rs.70000 and I have to spend another nearly Rs.25000 for service cost within 3 years. How a person will be able to afford this much cost for service? It clearly looks like I received a defective product. I am not getting any support or proper response from the purchased Furniture shop and Samsung service center.

Even though this is my very first Samsung product purchased and it continues like this, how I will suggest to anyone or I will purchase any product from Samsung in the future? I will accept this issue in case happens like this after 5-7 years but it has not even crossed 3 years. Facing different issues every year and I do not know what issues will come in the future.

Showroom/Service center persons are simply and easily saying that this is out of warranty and you have to pay for it. They are not even thinking about their loyal customers and money. It is not a small amount to spend on purchasing a TV and for service.

I am really disappointed with the Samsung brand for these many issues.
Each time a problem arises, it disrupts my ability to enjoy the TV and results in additional time and expense to resolve it. Given the repeated nature of these issues, I am concerned about the reliability of this product.

I believe a replacement is justified due to the persistent and unresolved problems that have occurred within a relatively short period.

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Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Jun 25, 2024
Updated by Sudha@1999
Hi team,

I have not received any proper response yet from the Samsung support team. Please take this as important and revert with proper details asap.

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