[Resolved] Samsung — cooling failure from refrigerator within 2 years

md.imtiaz Uddin

from Pune, Maharashtra

Address:

Flat no.-A/10/11, near Ansari Furniture, Martin para Gulshan colony, Kolkata

Cooling failure from branded company like samsung refrigerator within 2 years?? Very surprise.

When i called service center, they told it is out of warranty, and you have to pay around 2-3 thousand to correct it.

I have never seen a refrigerator will start giving you problem at least with in 5 years of its purchase.

If so then really the product of such brand name samsung is not at all appreciable.

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Aug 14, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

md.imtiaz Uddin

from Pune, Maharashtra

Dear Samsung Team

Thanks for your reply.
But would like to inform you that your representative called once and the call was not audible, may be due to network issue. Is not their duty to call again to clarify the issues?

And the no from which your representative calls, is one sided no, to which no one can call back.

Sir, we have purchased your product for use not for keeping it in a showcase.

Hope you can understand that how we are managing from last 10 days.

Hence request you to do the needful accordingly please.

Regards