[Resolved] Samsung — damaged product delivered order confirmation number [protected]

vijay kumar dua VKD

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	Threeapp.in

I had placed an order on[protected] at 19:56pm for "two samsung 25000mah power bank with jbl earphone and 128 gb memory card" with order confirmation number [protected], amounting to rs. 1198.00 (Including shipping charges). Product was delivered to me 2 days later on[protected], and upon opening the packaging, the contents were found to be damaged.
I had tried calling the customer care helpline, but it was not able to connect, following which i raised the issue through email but received no feedback.

Either refund me the entire amount i have paid or send me the replacement product.

Kindly respond as soon as possible.

Advocate vijay kumar dua
Chamber no. G-726
Karkardooma court
Maharaja surajmal marg
Shahdara
Delhi - 110032
([protected])

+2 photos

Was this information helpful?

No (0)

Yes (0)

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 27, 2017

Arsad Khan sahil's response M Alwar Rajasthan se hu mane is company ka mobile use kiya h lakin mere mobile phone ki battery change karni thi jiske ley m service center gyA tha lakin uha servic center m mere sath galat language ka use kiya jiske karne mujhe uha s bena service lotna pda jiski complete mane customer care m 5 bar kare lakin mujhe koi fayda nahi m sabhi customer se Request karta hu is company ka koi bhi products le to soch samajkar le

Verified Support

Sep 28, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Related Samsung India reviews

View all 18893 Samsung India Reviews

Comments

Arsad Khan sahil

from Indore, Madhya Pradesh

Samsung company m customer ki koi sunai nahi iski services bhut hi ghatiya H or m sabhi ko iski salah deta hu ki isaka product bhut soch samajkar L iski customer care m bhi koi sunai nahi h mane 5 bar call kiya lakin koi fayda nahi mela bakwas company h my contact no.[protected]

Samsung India Customer Care's response, Sep 28, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd