[Resolved] Samsung — Damaged Product Received

JJ Jain

from New Delhi, Delhi

Apr 26, 2022

Address:

Flat C-301, Mahima Florenza Patrakar colony Mansarovar,RAJ ,302020

Good Morning team,

I ordered a Samsung AC From your web site (Samsung employee discount) and it delivered on 30th March but product was demaged, I got this information form Samsung service Installation team member who installed it.
Order details:- Order #[protected]

I raised a complaint on 1st April regarding damaged product delivered and I also attached following required evidence.

1. Samsung instraller (service team ) installation check list pics, where I mentioned product is demege
2. Demaged product pictures

I allowed him to install demaged product because he said right now this product is not in stock, will replace this demage product with new. He also suggest me to rais complaint regarding demaged product over support center.

I would like to request you to help me out with best solution.

Regards
Jitendra Jain

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Jun 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung