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Samsung India

Samsung — Damaged washing machine received

I have received damaged washing machine and now i want replacement for the same but samsung is not providing also replacement.

Its been 10 days. I am frustrated with samsung support. Engineer from samsung came two time and both time both Engineer told me to get this replaced still not getting ...
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I have not received any update yet, i am not sure what kind of escalation matrix they use. There is no one who can confirm the status of any case, everyone is keeping forwarding calls and case but didnt get resolution yet. Its been 12 days .

Is there any way to get this resolved asap.
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