Samsung — Defect in the refrigerator purchased from a Registered Vendor

Address:

Kamrup Metropolitan, Assam, 781022

I had purchased a Samsung refrigerator a year back, however I was taken aback when during one service call on cracks appearing in the liner cabinet, the service centre denied to attend the complaint stating that the Serial number in the referigerator did not match that in the Invoice, I went back to the dealer and discussed the issue, their advice was even more shocking they gave me a manual Invoice and asked me to write down the details myself, however finding no way out I decided to write to Samsung believing that I would get a satisfactory response based on the manual Invoice given to me a year later, however five visits by different technicians and several snaps of the crack later, I am told that the solution lies in fixing a liner protector. It felt like a Doctor telling a patient to cover his sore such that it stays away from his line of vision. The defect would not be seen but wouldn't the cracks widen inside whenever we place the vegetable tray loaded. This is my final attempt at seeking redressal and hence I knock at your door pleading to compensate me for the mental harrasment and also to replace the refrigerator at the earliest, because I still believe that the product delivered at my place aws picked up from the seconds store or else why would the serial number mismatch.