[Resolved]  Samsung — defect product and worst service too

Address:	B/112 Rajeshwari Society, Tragad IOC Road, Opposite Chandkheda Railway Station, Sabarmati, Ahmedabad - 382424
Website:	[email protected]

Dear,

Product detail

Company - samsung
Product category - mobile phone
Model number - sm - a707fzwmins
Bill no - [protected]
Date of purchase - 10.12.2019
First service date - june
Second service date - 05.09.2020
Warranty - 1year

Subject - my complaint against samsung india regarding selling a defect product with worst servicing.

I drafted/registered a complaint against the samsung a70s product issue in warranty period, hence not receive any updates on raised concern of refund the product amount or replace the model...!

Because i face display issue two times during warranty period, where second display issue within 2 months of first service.
As per me there "ll be a product defect in model hence requested to refund the product amount or replace the model.

As product is in warranty period still they are asking for repairing amount.
During first display issue when question was raised by us about the need of display defect than no explanation from service provider.

When i have complained and claiming the product refund or model replacement than service station coordinator briefed that it was a liquid damage hence the total amount of damage between 6000 to 7000 rupee and in warranty period the amount was covered by us 3000 rupee and the rest 3000 rupee will be paid by you...

I would like to claim that it was a product model defect hence 2 times the same display issues faced by me within warranty period and lastly found issue within a 1.5 month only. Hence it was a product model defect.

Here i am claiming to service station that intentionally the liquid damage was created by them, once i had asked them about my claim on product defect to refund my product amount or replace my product model, hence they are blaming us through liquid damage.

Thus, you are requested to look into the matter and take steps on my suggested options to resolve these issues.

Hope you understand because i have already spent 29000 rs on this product and face the issues within warranty period, hence i want justice on this matter.

Already the product was submitted by me on 05.09.2020 (Saturday) and hence yet not the issues or concerns were resolved since last two weeks.

Lastly had a discussion (2 weeks ago) with mr. Ravindra ravidas the coordinator who was giving us a proposal of 3000rs under insurance and 3000rs by us, where i already briefed that i am not ready to continue with this model anymore or even not interested in any other solution.

Already only 2 options have been shared by me one is total refund amount of my product or model replacement only.

Hence customer request was not accepted and fulfilled on time and the worst service provider during warranty period even claiming and blaming tricks by service holder and manipulative response and just wasting time since last 20 days with demanding of 3000rs in warranty period.

Let me know what is the sense of spending 30000 rs on mobile gadget if i have to visit service station 2 times within 8 months during warranty period and even second time within 2 months of 1st complaint of service.

Hence look into matter and proceed accordingly as suggested options from my side.

Note:- i am not ready in any other solution except model replacement or money refund.

You are requested to look into the matter or resolve the issue as suggested solution

As a customer i am not ready to bear the loss of 2900rs of defect model during warranty period.

As already visited for the same display issue in model for twice time in 8 months.

Regards
Manisha rajput