[Resolved]  Samsung — Defective and damage product received

I purchased the Samsung Note 10 lite mobile on 10th September 2020 from an authorized Samsung center (Samsung Madonna distributors) worth Rs 39000. The IMEI no. of mobile is [protected].

After using for a month the mobile started to show heating issue and quick battery discharge. The mobile battery will discharge so fast that from 100% to 0 (even if am not using the mobile @ night) it will reach within 6 to 7 hours. I gave the mobile to the authorized Service Centre for repairing on[protected]. They examined and gave back it after a couple of days saying that they replace the battery and board.

On using it for a couple of days I realized the issue was not solved, I again went to the service center and gave the mobile. After keeping the mobile for observation they gave back saying that they can't do anything as they already replaced the battery and board. The issue is due to my location. I was born and brought up at this location and I am using mobile for past 15 years there were no issues with any of my previous mobile. My family member's mobile is working fine.

Then I called Samsung customer care and requested a replacement, From the customer center, they told me it is excalated to head office and I will get a call from head office within four hours. I waited for a couple of days and started making calls to customer care, every time I call them I will get the same response that “I will get a call from head office within 4 hours”. Finaly I got a call on[protected], and they informed me to give the mobile phone to the service center and disconnected the call without hearing what I have to say. I am confused service center says they can't do anything and the Samsung head office communicated to give back to the service center.

I am very disappointed this a new mobile and I cant even use it for 6 hours. Even after repair, there is no improvement. Please inquire about the matter and make the necessary arrangement to resolve the issue. My phone is under warranty.