| Address: | Guwahati, Assam, India |
It's really disappointing to see the product quality of such a big company along with the seriousness with which they are providing the customer service.
I had purchased a Galaxy Tab S8 from your company via Amazon. However, within 20 days the tab stopped working. On going to your service centre, they informed me about the non-functioning of the motherboard. When I asked to replace the product they said the 14 days time limit is over. How can i be assured about the future of the product if it has got damaged just within 20 days. They then said the part would be replaced within 3-4 working days. However, one week has passed. & still after enquiry they are saying that it would take another 1 week.
How disgusting is this. Such a premium product getting damaged well before 1 month and then too you guys don't have the audacity to replace it. & for more than a week the product is in the service centre & still they are asking for one month's time.
I request you to kindly replace this defective product or refund the money back. Otherwise I would be left with no option but to escalate this matter to consumer forums.
I am situated at Guwahati. The service Centre address was Opp. Aidc office, Holding No-42, RG Baruah Rd, Guwahati, Assam 781024. The complaint has been raised in the name of Lohit Poddar with Contact No.[protected]
Below is the customer information slip which they have provided while raising the complaint and the bill of the product
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