Background of the issue:
- Bought Samsung S21+ in August 2021.
- My mobile started restarting automatically from 29th Jan 2022 (this is in Samsung test reports as well).
- My mobile kept on restarting multiple times during my day, during my work, during my important office meetings.
- As suggested by Samsung CEO desk, I submitted my mobile to Samsung Authorized Service center on 26th Feb 2022.
- As per the tests, my mobile was indeed showing issues of auto-restart ( this is in Samsung test reports as well). Software update was recommended by the service center.
- Post software update, I happily agreed that the issue might have been resolved. However, when I started using my mobile on the same night, it restarted again.
- As suggested again by the Samsung CEO desk, I submitted my mobile again on 1st Mar 2022. The test report again showed that the mobile got auto restarted.
- I submitted the mobile again with clear instructions that "I will not be collecting this device back".
- Your teammate calls me and tells me that "Samsung cannot help you further".
I am a designated IT Auditor in a reputed organization, this is a disgrace for my reputation. I have become a source of mockery for others for investing INR 75, 000 in a premium flagship and choosing Samsung over Apple. Samsung has hurt my dignity and self respect. I am now using a 5 years old INR 15, 000 Moto mobile, which at least is not giving me such pains.
I am not sure where this will be going ahead and how Samsung wants to tackle this.
Regards,
Aayush Mittal
IT Auditor
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