[Resolved]  Samsung — Defective Note 3

Address:

New Delhi, Delhi

I bought the Note 3 on 27 march 2014 as I am being using Samsung phones for a long period and all the family members using Samsung smart phones as well as Samsung home appliances .I was happy to buy this phone. However, when I started using it I found multiple defects in the phone. So I reported the issue to your customer care team they advised me to visit the service center. I visited the service center and they checked the defects in the product and changed the motherboard of the phone. I received the phone within 10 days. So, I started using the phone again. However, after few days the product is defective again as the below defects arises again in the phone. 1) Heating problem while charging, using any application or surfing/browsing and gaming. 2) Speaker issue: I am unable to here the person calling me and vice versa. 3) Phone hangs a lot. 4) Network issue. 5) Display flickers on numerous occasions and it suddenly blanks out the screen. I visited the service center again they updated the software of the phone. However, the issue is not resolved. Though the service center used their all efforts to get it resolved. I appreciate the work done by the service center and the services provided by the service center. I also contact with the Samsung customer care center lot of times for the same but till now i am not getting any support from Samsung customer care as well as from CEO Mailing Team and the head office department. Customer care and CEO mailing team transferred my call into the escalation department and when i contact with them they also told that they will arrange a call from head office who will help me out for the same and also told that the person who will call he is the decision maker. after that on 18th or 19/sep/2014 I received a call from Mr. Amit, as per him he is the decision maker and he insured me that he will get back to me with the final decision within 24 Hrs, but i did not receive any call from him side till now. Again i called to customer care center on 22/sep/ 2014 for the same and they people again told me that they will arrange a call. After that on 22/sep/ 2014 i received a call from Mr. Pankaj Talwar, after a long conversation with him he told me that he will rectify my phone from the service center and upgrade my warranty by 3 months. i denied for the same and told him i want my money back as i am facing lot of issues in my phone and i don't have enough time to launch a complaint for the same. Then he commit me me that he will call me on Tuesday (23/Sep/2014) with the final decision. but till now i am not getting any revert from samsung as well as from Mr Talwar. Only wrong commitment by samsung head office. Mr Sahoo also from samsung Head Office called me and told that we will provide you the service only.. I am very disappointed by this type of a behavior. i never expected that i will get this type of false commitment from the good brand like samsung. I am mentally harassed by this type of a behavior by the samsung. Here, I would like to say that the phone itself has these defects and I am not at all happy with the phone and now I am not willing to accept this phone and would like my money to be refunded. As now my phone is not getting on. I have spent Rs. 47000 approx for this defective phone. So, it is my humble request to refund my money ASAP. Regards, Ankit Gupta Ph. No.- [protected] Alternate No.- [protected]