[Resolved] Samsung — Defective phone delivered and no replacement given

rajivmenonn

from Bengaluru, Karnataka

Oct 10, 2022

Address:

Bengaluru

Complaint # 74921928 raised with samung
Bought new mobile samsung s20fe5g from samsung store. It was dead on arrival. We shared dead on arrival certificate from samung customer care and still replacement phone not given. No reply too from customer care.

Rajiv Menon N
[protected]

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Nov 16, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 13, 2022

Updated by rajivmenonn No update from customer care

Verified Support

Oct 16, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung